Nerdio Careers

Nerdio Careers

Escalation Engineer (Tier 3 Support)

Remote (United States), Canada

Sponsorship not specifiedDetected 4 days ago
AzureProduct ManagementProduct StrategyMentoring

About the role

  • This is a Tier 3 role built for engineers who thrive on deep investigation and tracing complex customer issues to their root cause and seeing them through to resolution.
  • Just as important as solving hard problems yourself is raising the floor for the whole team through mentorship, knowledge sharing, and making the next issue easier to close.

Responsibilities

  • When the hardest problems land in Nerdio's support queue, the Escalation Engineer is who they land with.
  • You'll operate at the top of the support chain, partnering closely with Tier 1 and Tier 2 engineers and collaborating directly with Product and Engineering when issues demand it.
  • We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies.
  • We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.
  • We're committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.
  • About The Role When the hardest problems land in Nerdio's support queue, the Escalation Engineer is who they land with.

Benefits

  • Team Culture * Benefits for international employees, outside the US, vary by country.

Company info

  • About Nerdio At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.
  • We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light.
  • If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

Equal opportunity

  • equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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This listing is sourced directly from Nerdio Careers's careers page and normalized into a canonical job model.