Telesat
Network Technologist/Technologue Opérations Réseau
Gatineau, Quebec
Sponsorship not specifiedDetected 70 days ago
Vue.jsProject ManagementCustomer SupportControlsBGP/OSPFSD-WANLeadershipCommunicationProblem Solving
About the role
- Utilize emergency notification procedures to communicate emergency activities to the Telesat management team and the associated customers/stakeholders, both internal and external.
- Provide assistance/advice to all Telesat departmental disciplines regarding the scheduling and project management of assigned projects for any workflow related to customer service issues or system faults.
- Contribute to interdepartmental plan meetings as identified by management.
Responsibilities
- Act as the lead for the CSR/NOC and internal team in order to implement a service, maximizing automation of systems to support workflow for end customer requirements and operation of NOC and CSR functions.
- Develop technical and administrative implementation plans, specifications, schedules and manage implementation of these activities with affected intra company dependencies.
- Integrate supervisory and BOSS systems to form a structured tier based support for fault/problem detection and resolution.
- Develop critical milestones for projects and ensure they proceed on schedule.
- Monitor customer performance and service experience and ask for additional sales, engineering and/or management support when needed.
- Develop methodology to identify program deficiencies and document a plan to correct and close the gaps in providing CSR/NOC functionality.
- Manage relationships with the sales, engineering and operations teams, 3rd party suppliers and vendors to ensure the contracted services are met.
- Support CSR/NOC functions by acting as the technical liaison on various projects related to GEO/LEO transitions.
- Generate various technical procedures and training material in support of CSR/NOC, field service and/or operations sub groups to aid in fault/problem resolution activity.
Requirements
- Conduct interdepartmental meetings to determine infrastructure/systems and resources required to meet service demands for CSR/NOC functions.
- Escalate any potentially sensitive customer issues to immediate manager as required.
- 3+ years of experience in a Telecom based Network Operations Center environment.
- Ability to work effectively in a cross-functional and global environment.
Nice to have
- Agir comme chef de file pour le CSR/NOC et les équipes internes afin de mettre en œuvre un service, en maximisant
- l'automatisation des systèmes pour soutenir les flux de travail des clients finaux et les fonctions du NOC et du CSR.
- Élaborer des plans de mise en œuvre techniques et administratifs, des spécifications, des calendriers et gérer leur mise en œuvre avec les dépendances internes concernées.
- Intégrer les systèmes de supervision et BOSS pour former un soutien structuré par niveaux pour la détection et la résolution des pannes.
- Organiser des réunions interservices pour déterminer les ressources en infrastructure/systèmes et en personnel nécessaires pour répondre aux besoins du CSR/NOC.
- Développer des jalons critiques pour les projets et veiller à leur respect.
- Signaler tout problème client potentiellement sensible au gestionnaire immédiat.
- Surveiller la performance et l'expérience client et demander un soutien supplémentaire des ventes, de l'ingénierie ou de la direction si nécessaire.
Skills
- Excellent communication, presentation skills, interpersonal and leadership skills.
- Strong analytical and problem solving skills.
- Specialized Knowledge, Skills & Abilities
Company info
- Experience interacting directly with customers in supporting systems and services.
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This listing is sourced directly from Telesat's careers page and normalized into a canonical job model.