Fivebelow

Customer Experience Manager

Manor, TX 78653

Sponsorship not specifiedDetected 1 day ago

Customer SupportLeadershipCommunication

About the role

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it.
It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
Partners with the entire store leadership team in merchandising procedures and World Recovery.

Minimum 2 years of management experience
Ability to multi-task
Must be able to exchange accurate information in these situations
High School Graduate or equivalent.
Excellent verbal and written communication skills
Creative thinking
Ability to maintain composure under pressure
Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise

Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience
Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Ensures all crew members are Wowing the Customer through personal contact with customers.
Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.

This listing is sourced directly from Fivebelow's careers page and normalized into a canonical job model.