Innergy1
Account Manager
Toronto, ON, Canada
Sponsorship not specifiedDetected 56 days ago
AccessibilityHubSpotSalesforceCRMSalesAccount ManagementPipeline ManagementForecastingERPContract ManagementCustomer SuccessCAMLeadershipCommunicationCollaboration
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- What truly sets INNERGY apart is our people.
- This role is eligible for commission based on quarterly sales quota attainment.
- Accessibility & Work Environment INNERGY is committed to providing an inclusive and accessible work environment.
Responsibilities
- Proactively manage and grow a portfolio of customer accounts across our suite of products
- Drive upsell opportunities through license expansion, additional modules, feature adoption, and service enhancements
- Build trusted relationships with key customer stakeholders and serve as a strategic partner aligned to their business goals
- Develop and maintain strategic account plans that align INNERGY solutions to customer priorities, initiatives, and key performance indicators
- Own the full lifecycle of customer renewals, contract modifications, and commercial discussions
- Manage license adjustments, pricing updates, scope changes, and contract negotiations in partnership with Finance and Legal teams
- Assist with churn management processes when needed, including communication planning, contract reconciliation, and transition support
- Maintain accurate account activity, renewal timelines, opportunity tracking, and pipeline management within HubSpot or CRM platforms
- Support sales leadership with insights, trends, and recommendations to improve retention and account growth strategies
- Strong collaboration and communication skills to work effectively across sales, support, product, and success teams.
Requirements
- 3+ years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries.
- Experience with contract negotiations, renewals, and license model management.
Nice to have
- French language proficiency is a plus and would be beneficial when supporting our French-speaking customer base.
- Strong understanding of the manufacturing, woodworking, or millwork industry is a plus.
Benefits
- Partner closely with Customer Success Managers to monitor account health, customer engagement, and renewal readiness
- Provide regular forecasting and reporting related to quota attainment, pipeline health, renewal status, and at risk accounts
Company info
- We are seeking a driven, relationship focused Account Manager to join our team.
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