HEI Hotels and Resorts

HEI Hotels and Resorts

Operations Manager

Courtyard New York Manhattan / Fifth Avenue - New York, NY

Sponsorship not specified$70k-$75kDetected 21 days ago
Communication

About the role

  • The Operations Manager is responsible for ensuring all guest service standards are met in accordance with client/guest expectations and HEI Standards of Product and Service.
  • Ensure each department is working efficiently while ensuring brand standards are being met.
  • Oversees staff by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.

Responsibilities

  • Assist department managers to implement company and franchise programs.
  • Perform any other job-related duties as assigned.

Requirements

  • Maintain a professional appearance and manner at all times.
  • Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Able to manage multiple tasks at all times and have excellent organizational skills.
  • Able to establish and maintain effective working relationships with associates and customers.

Skills

  • 2 years of hotel experience, preferably in a comparable hotel.
  • Proficient with PMS system and computer literacy a must.
  • Able to handle cash and credit transactions.
  • Must possess thorough knowledge of all hotel operations and individual job requirements.
  • General knowledge of local area attractions and transportation.
  • Must be able to stand and walk up for 4 or more hours at a time with or without reasonable accommodation.
  • Able to observe and detect signs of emergency situations.
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

  • Salary Range: $70,000.00 - $75,000.00 Annually
  • Tipped/Service Charge Eligible? No
  • The Operations Manager is responsible for ensuring all guest service standards are met in accordance with client/guest expectations and HEI Standards of Product and Service.
  • Job Responsibilities:
  • Ensure each department is working efficiently while ensuring brand standards are being met.
  • Oversees staff by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.

Benefits

  • For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
  • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
  • Discretionary Performance Bonus Eligible? No

Company info

  • HEI Hotels & Resorts is proud to welcome the Courtyard New York Manhattan Fifth Avenue to our growing portfolio of distinguished. Located in the heart of Midtown, the Courtyard is perfectly situated to visit iconic destinations including Rockefeller Center, Times Square, and the Theatre District. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates - the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.
  • Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
  • We value U.S. military experience and invite all qualified military candidates to apply.
  • HEI Hotels & Resorts is proud to welcome the Courtyard New York Manhattan Fifth Avenue to our growing portfolio of distinguished.
  • Located in the heart of Midtown, the Courtyard is perfectly situated to visit iconic destinations including Rockefeller Center, Times Square, and the Theatre District.
  • At HEI, we understand that exceptional hotels are built by exceptional people.
  • Our continued success is driven by our associates - the heart of every guest experience.
  • Where people choose to work matters.
  • In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence.
  • Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.
  • Don't meet every single requirement of this job?
  • At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
  • You may be the perfect candidate for this or for other roles within our organization!
  • Compensation

Equal opportunity

  • equal opportunity employer.
Apply directly at HEI Hotels and Resorts →Create a free account for alerts like thisView HEI Hotels and Resorts immigration profile

This listing is sourced directly from HEI Hotels and Resorts's careers page and normalized into a canonical job model.