Quickenloans

Concierge (Vinton & Bedrock's Welcome Desk)

Detroit, MI

Sponsorship not specified$21k-$25kDetected 16 days ago

Customer SupportLeadershipCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

This role serves as the dedicated concierge for Vinton residential community while also supporting Bedrock's headquarters welcome desk.

The Concierge greets and assists visitors, responds to resident requests, manages front desk communications, and provides administrative and hospitality support.
Support resident and guest requests by coordinating services and following through to resolution, escalating requests as needed.
Anticipate resident and guest needs and proactively offer support to enhance the overall experience.
Maintain front desk, lobby, reception, conference, and common areas in a clean, organized, and professional manner.
Assist with conference room and meeting support, including scheduling coordination, setup, reset, and hospitality services such as beverages and refreshments.
Support daily office activities, including administrative tasks, scheduling support, and communication with internal teams.
Collaborate with internal teams to follow established procedures and provide feedback on workflow improvements.
Support vendor communication and coordination tasks as directed.
Assist with onboarding coordination and general administrative support as needed.
Maintain logs, trackers, and reports for resident requests, visitor activity, and daily operations.

Greet residents, guests, visitors, clients, vendors, executives, and team members in a professional and welcoming manner, creating a positive and service-focused first impression.
Provide wayfinding assistance and direct visitors to the appropriate person, office, meeting room, or destination.
Answer and route incoming calls, monitor voicemail, respond to general inquiries, and relay messages in a timely and professional manner.
Support the visitor check-in process using established procedures and systems, including coordinating with security and maintaining visitor records as required.
Coordinate mail and package handling, including intake, sorting, distribution, and outgoing mail processing.
Model a professional, service-oriented presence, maintaining confidentiality, discretion, and appropriate workplace conduct at all times.
All other duties as assigned
Knowledge of customer service, hospitality practices, front desk operations, and basic administrative procedures.

Work Environment
Prolonged periods of sitting and computer use; movement between buildings; ability to lift up to 50 lbs.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.
All principal duties and responsibilities of this position are essential functions of the position.
Job descriptions are reviewed on a regular basis and may be revised at any time.
Revisions will be communicated to employees within the classification.
The compensation information below is provided in compliance with all applicable job posting disclosure requirements.
The compensation for this position is $21-25/hr.
Bedrock is an equal-opportunity employer.

The compensation information below is provided in compliance with all applicable job posting disclosure requirements.

The position is also eligible for an annual bonus and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off.

Demonstrates integrity, professionalism, and respect in all interactions, contributing to a positive and inclusive environment aligned with organizational values.
This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

This listing is sourced directly from Quickenloans's careers page and normalized into a canonical job model.