Encova
Engagement Center Representative
Charleston, WV · Full-time
Sponsorship not specified$35k-$56kDetected 5 days ago
RecruitingCustomer SupportCommunicationCritical Thinking
About the role
- Pay Type: Hourly The above represents the full salary range for this job requisition.
- Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range.
- Your recruiter can share more information about the specific salary range during the hiring process.
Responsibilities
- Creates certificates of insurance for policyholders
Skills
- Ability to multi-task
- Must be detail-oriented
- Excellent written and oral communication skills
- Experience with Microsoft Products
- Utilize critical thinking skills
- Ability to work proficiently in multiple systems
- Ability to consistently exercise sound judgment
- Ability to effectively analyze and apply information
- High school diploma or equivalent required
- One year of previous full-time experience in customer service preferred, insurance experience within multi-line industry preferred
- Health, Dental & Vision Insurance
- Company-provided life and income protection plans
Compensation
- The salary range for this job posting is $35,037.00 - $56,059.00 annually + bonus + benefits.
Benefits
- The salary range for this job posting is $35,037.00 - $56,059.00 annually + bonus + benefits.
- Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions
- Researches medical bill coding issues or pharmacy related issues
Company info
- Analyzes information received from the customer, triages facts to determine what is being requested, and determines what action is to be taken Interact with other associates across the organization to answer questions, provide support or assist in problem resolution for customers and agents.
- Provide support to customers and agents while using the Encova Edge Portal
- Take payments from customers or assists customers with online payment portal
This listing is sourced directly from Encova's careers page and normalized into a canonical job model.