Hiya Inc.

Hiya Inc.

Mid-Market Customer Success Manager, North America

Seattle, US · Mid

Sponsorship not specified$80k-$115kDetected 28 days ago
SalesforceAccount ManagementCustomer SuccessCustomer SupportCommunicationProblem Solving

About the role

  • This role is accountable for driving customer retention and achieving Net Revenue Retention (NRR) goals within the assigned portfolio.

Responsibilities

  • Build trusted relationships with customer stakeholders and serve as the primary point of contact for customer success.
  • Develop and execute success plans aligned to customer goals and business outcomes.
  • Conduct regular business reviews to demonstrate value, drive adoption, and strengthen engagement.
  • Partner with Sales to identify, develop, and support expansion opportunities within existing accounts.
  • Collaborate with Customer Support, Product, and other cross-functional teams to resolve issues and improve the customer experience.
  • Demonstrated ability to build relationships with stakeholders and influence business outcomes.

Requirements

  • 3-5+ years of Customer Success, Account Management, Consulting, or related customer-facing experience in a SaaS environment.
  • Experience identifying customer risks and growth opportunities through data and customer engagement.
  • Experience using Salesforce and Customer Success platforms such as Vitally, Gainsight, Catalyst, Totango, ChurnZero, or similar tools.
  • We work with a high degree of transparency and autonomy.

Compensation

  • Compensation is determined by role scope, skills, experience, location, and market data.
  • ownership aligned with your impact and the company's growth
  • $80,000 - $115,000
  • Employer-sponsored Insurance
  • 401(k) with 3% company match (via Fidelity)
  • $1,000/year in charitable donation matching

Benefits

  • Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
  • Health, flexible spending, and dependent care accounts
  • Life, AD&D, and accident coverage, with company-paid life and long-term disability
  • Flexible vacation policy and paid company holidays
  • Paid parental leave
  • Work-from-home equipment stipend
  • $1,000 annually to invest in your learning and growth
  • Monitor customer health, identify risks proactively, and execute retention strategies to minimize churn.

Company info

  • At Hiya, we're making calls safe, useful, and human again.
  • Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that.
  • Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.
  • This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.
  • You won't just work on what voice is today, you'll shape what it becomes tomorrow:
  • smarter, safer, and genuinely worth answering again.
  • Voice is the most human form of communication, yet it's become one of the least trusted.
  • Spam, scams, and AI manipulation have eroded what was once a simple way to connect.
  • Hiya is changing that.
  • Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide.
  • Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.
  • This is a pivotal moment for voice.
  • As new threats and technologies accelerate, so does demand for trusted voice communication.
  • Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.
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This listing is sourced directly from Hiya Inc.'s careers page and normalized into a canonical job model.