Curiouscardinals Com

Family Success Specialist (Part-Time)

San Francisco, USA · Part-time

Sponsorship not specifiedDetected 21 days ago

HubSpotCRMCustomer SupportMentoring

About the role

The Curious Cardinals Marketplace connects K-12 students with exceptional mentors - college students and young professionals who inspire curiosity and help kids discover what they love to learn.
As a Family Success Specialist, you're the person families trust when something in their mentorship experience needs attention.

Your primary focus is relaying actionable feedback (to both mentors and families) and mentor rematches: when a student needs a new mentor, you own the process end-to-end - from understanding what made the last match work (or not), to identifying the right new mentor, to shepherding the family through a smooth transition.
Rematch Management Own rematches from trigger (a parent asking for a new mentor, or a mentor needing to hand over their students to someone new) to connecting the family with someone new they love and setting everyone up for success.
We have plenty of AI tools available to help with this, so developing and using judgment to know when diverging from standard templates and procedures makes sense is a critical component of success in this role.

This role is for you if you are an exceptionally strong communicator, stay organized under competing priorities, and genuinely care about making families feel taken care of.

An entrepreneurial, tech-minded spirit motivated to continuously improve operational efficiency is a plus.

a successful learning experience hinges on many factors.
Passionate about reimagining the future of K-12 education.
Bonus Points CRM Experience - You've worked in HubSpot or a similar CRM before Client-Facing Background -

This listing is sourced directly from Curiouscardinals Com's careers page and normalized into a canonical job model.