Thales
Senior Service Delivery Manager
Austin · Senior · Full-time
No sponsorship$125k-$208kDetected 7 days ago
Computer VisionComplianceProject ManagementSalesNegotiationProcurement
About the role
- In addition, you will help grow the maturity of service management in Thales in particular through knowledge sharing initiatives.
- Write the project management plan and making sure of its right monitoring.
- Report internally and externally on operations issues/incidents (responsible for alerts and escalations).
Responsibilities
- Manage HOR with Sales team and customer services.
- Manage SFR, PDR, TQR and FQR until customer acceptance.
- Support presales team to perform quotation, schedules and feasibility study
- Manage service risks and related contingency plans.
- Manage customer interface.
- Manage procurement (in sense of hardware, 3rd party or any other sub-contracting means).
- Manage changes (impacts and scope evolution requested by the customer or up sell) during the operation lifecycle.
- Manage and achieve revenue goals set for service(s).
- Maintain satisfaction within assigned Operations team and workload balancing.
- Identified and recognized as a leader in order to drive internal Thales/DES team.
Requirements
- Bachelor's degree
- 3 to 5+ years of experience in Service Delivery Management.
- 7+ years' experience in eSIM and AOTA Solution/Platforms Integration
- US - Access to Trade Controlled Hardware, Software, Technical Information and ability to obtain post-hire clearance from the Committee on Foreign Investments in the U.S. (CFIUS) and Department of Justice.
- You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.
Skills
- Tracking closely the time and costs spent on Operations and the Estimate to Completion (ETC)
- Managing billing milestones within Service/Operations contract(s)
- Managing revenue recognition tasks and milestones within Service/Operations contract(s)
- Able to use Influence management with teams out of DES.
- Provide synthetic report to the top management.
- Able to challenge internal teams in order to be the driver for success story.
Compensation
- T he reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between
This listing is sourced directly from Thales's careers page and normalized into a canonical job model.