Neara
Customer Value Architect - USA (NYC)
New York City
Sponsorship not specifiedDetected 40 days ago
Machine LearningCommunication
About the role
- Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather.
- Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis.
- Neara is excited to enable one of its greatest growth opportunities with the hiring of a Customer Value Architect.
Responsibilities
- Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
- Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
- Design and deliver focused training sessions and workshops aligned with customer goals and workflows
- Strong technical aptitude with hands-on experience in programming, data integration, and utilizing tools like macros and various software languages to create tailored, data-driven solutions for clients.
- Proven track record of developing tangible customer value and ROI frameworks that map complex technical solutions back to client strategic and business priorities.
- Exceptional communication and external stakeholder engagement skills, with the ability to explain complex technical topics clearly and build trusted relationships with cross-functional client teams.
Nice to have
- Experience working with utilities, digital twin software, or grid modernization initiatives is highly desirable.
- Experience within broader infrastructure or the energy sector is a major plus.
Compensation
- Competitive salary + ESOP.
Benefits
- The opportunity to work on complex, meaningful products and real-world problems.
Company info
- Drive and embed the use of the Neara platform by customers, including enabling the customer's ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
- Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.
- Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.
- Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
- Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
- Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
- Work directly and closely with customers, including meaningful time on-site with customers to:
Visa & Work Authorization
- Unfortunately, we are not in a position to offer visa sponsorship at this time.
This listing is sourced directly from Neara's careers page and normalized into a canonical job model.