CHEO
Patient Service Clerk, Home & Community Care, Permanent Part-Time (0.5)
Ottawa, ON · Part-time
Sponsorship not specified$25k-$31kDetected 2 days ago
AccessibilityExcelHRHRISPatient CareResearchProblem SolvingTime ManagementAdaptabilityOrganizational SkillsMicrosoft Office
About the role
- The Patient Service Clerk needs to be available to work any shifts including evenings (until 20:00hrs), holidays, and weekends.
- Receives and initiates incoming and outgoing telephone calls.
- Updates client files by entering information which corresponds to standardized pathways or as per Care Coordinator direction.
Responsibilities
- Listens to and documents in client file, Care Coordinators' voice mail and, in accordance with established guidelines, takes and relays messages, refers calls, and arranges for decreases in services and collection of equipment.
- Processes requisitions, prepares related documents and form letters, monitors inventory of and orders supplies, in accordance with established guidelines.
- Assists with projects or initiatives related to job responsibilities, participates in orientation and committees, and performs other related duties, as requested by their Manager.
- Perform other related duties as assigned by supervisor.
- Working as part of a multidisciplinary team, and under the general direction of the Manager, Home and Community Care, the Patient Service Clerk (PSC) for Home and Community Care is responsible for assisting the Care Coordinators with operational functions providing clerical support.
Requirements
- A minimum of six (6) months of related professional experience in a clinical administrative setting (Essential)
- Demonstrated knowledge of office procedures including filing and record maintenance and operation of telephone systems and office equipment (Essential)
- Strong skills related to word processing, and advanced proficiency with Microsoft Office Suite (including Excel, PowerPoint, Word) (Essential)
- Works effectively in both a team environment and independently as required (Essential)
- Must be located within the Champlain region (Essential)
- Communicates with members of the team to ensure information is distributed and obtained appropriately, including collecting, sorting and distributing mail, courier packages, forms lists and documents, to and from staff and agencies and photocopying and faxing/scanning documents and forms as required.
- Secondary School Graduation Diploma (Essential)
- One (1) year Community College diploma in Office Administration, Business, Health Administration or equivalent program (Preferred)
- Awareness of and sensitivity to the needs of a culturally diverse population (Essential)
- Flexible and adaptable with effective problem-solving skills (Essential)
- Communicates effectively, orally and in writing in both official languages (Essential)
- Demonstrates excellenct interpersonal skills (Essential)
- Excellent time management and organizational skills, with the demonstrated ability to perform efficiently with attention to detail (Essential)
- Diplomacy in dealing with sensitive and/or confidential issues (Essential)
- Flexible hours including evening, weekend, and holiday work is required.
Nice to have
- Two (2) years of related professional experience (Preferred)
Skills
- Assumes responsibility for maintaining professional knowledge and updated skills.
Compensation
- Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.
Benefits
- Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.
- CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns.
- CHEO has been named Canada's best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada's Best Employers for multiple consecutive years.
This listing is sourced directly from CHEO's careers page and normalized into a canonical job model.