Decagon
Agent Product Manager
San Francisco · Mid · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$11,138 more — $161,138 — moves this role to Level III and 3 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $161,138 would place this position at wage Level III. That figure is within the posted range, and I'd like to target it. This role classifies under "Computer Occupations, All Other" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Computer Occupations, All Other (15-1299) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder.
- This is a senior individual contributor role.
- Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Responsibilities
- We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent.
- You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
- Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
- Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
- A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Requirements
- 3+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives.
Compensation
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- We proudly offer the following benefits for our full-time employees:
- We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Company info
- When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool.
- They are buying a transformation of how their customers experience their brand, end to end.
- Agent Product Managers are the people they trust to make that transformation real.
- Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience.
- You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on.
- You hold that relationship from the first pre-sales conversation through the life of the account.
- The work compounds in a way most roles don't.
- Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows.
- Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
- These are the largest, most complex enterprises in the market.
- The ones that require deep customization, real judgment, and a partner who can operate at the highest level.
- This is not a standardized implementation role, and it is not an account management or customer success role.
- This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner.
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.