City of Philadelphia
Director of CRM and Data Analytics
Philadelphia, PA, United States · Director · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$1,410 more — $121,410 — moves this role to Level III and 3 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $121,410 would place this position at wage Level III. That figure is within the posted range, and I'd like to target it. This role classifies under "Data Scientists" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Data Scientists (15-2051) · Philadelphia-Camden-Wilmington, PA-NJ-DE-MD. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- This role oversees the airport's CRM platforms, guest feedback systems, survey tools, and enterprise data dashboards.
- Oversee passenger feedback channels, including surveys, complaint systems, service metrics, and digital touchpoints.
- Identify gaps in service, areas for operational improvement, and opportunities for enhanced passenger engagement.
Responsibilities
- Maintain system accuracy, data integrity, and alignment with airport technology standards.
- Analyze passenger behavior, service patterns, operational trends, and guest experience data to support decision-making.
- Support the Guest Experience team in designing initiatives that respond directly to customer insights.
- Partner with the Guest Experience, ADA/Accessibility, Airport Operations, Marketing, and IT teams to ensure data supports key initiatives.
- Establish and maintain data governance standards, ensuring compliance, security, and responsible data use.
- Develop protocols for data collection, storage, automation, and reporting.
Requirements
- Required Competencies, Knowledge, Skills, and Abilities
- The successful candidate must be a city of Philadelphia resident within six months of hire
Skills
- Designing dashboards, reports, and analytical models for diverse audiences.
- Managing CRM systems, customer databases, and digital feedback platforms.
- Translating complex data into clear, actionable recommendations.
- Communicating insights visually and verbally with senior leadership.
- Leading cross-functional collaborations and stakeholder engagement.
- Identify service gaps and opportunities for improvement using data.
- Integrate multiple data sources into coherent, usable information systems.
- CRM systems, customer engagement tools, and enterprise data platforms.
Compensation
- $120,000 - $145,000
- Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.
Benefits
- The City offers its employees 8 weeks of paid parental leave.
- We offer Comprehensive health coverage for employees and their eligible dependents.
- Our wellness program offers eligibility into the discounted medical plan
- Employees receive paid vacation, sick leave, and holidays
- Generous retirement savings options are available
- Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
- Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
- Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia.
- As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
Company info
- From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here.
This listing is sourced directly from City of Philadelphia's careers page and normalized into a canonical job model.