Voxie
Senior Solutions Engineer
United States · Senior
Sponsorship not specified$140k-$160kDetected 63 days ago
CadenceLeadershipCommunicationMentoringPublic Speaking
About the role
- We're seeking a Senior Solutions Engineer to serve as the technical backbone of our sales and implementation process.
- You'll be the technical translator, process architect, integration maestro, and internal advocate - and you'll carry real weight in customer conversations, not just provide the technical color commentary.
- Speak up early and often - ask the smart questions that reveal what's really needed (and what's actually possible).
Responsibilities
- Full-Cycle Solutions Engineering (You Own the Technical Journey)
- Sales Partnership & Discovery: Join Sales calls and lead communications to uncover prospects' technical landscape, pain points, and business goals.
- Technical Scoping & Demos: Design and deliver compelling, technically-informed demos that showcase how Voxie solves real problems. No cookie-cutter presentations - each demo is tailored, relevant, and confident.
- Requirements Gathering: Dig deep into client workflows, existing tech stacks, and integration needs. Document everything in a way that makes sense to both clients and our internal teams. (We love Linear + Slack + Claude Design for this today.)
- Integration Design & Documentation: Own the creation of integration field mappings, process flows, and technical specifications once use cases and workflows are aligned. This is your domain.
- Proactive Customer Engagement: Drive the cadence - don't wait to be asked. Expect multiple touchpoints per week on active opportunities, keeping stakeholders engaged and momentum on your side.
- Technical Design & Ticketing: Review SDK and third-party technical documentation, write clear technical design docs, and translate customer requirements into well-scoped issues in Linear (or equivalent) so engineering can execute.
- Customer Journey Mapping: Build out detailed customer journeys and process flows that visualize how Voxie fits into (and enhances) existing operations.
- Implementation Support: Guide clients through technical implementation, troubleshoot integration hiccups, and ensure a smooth handoff to the Onboarding team once the technical heavy lifting is done.
- Process Building & Optimization (Senior-Level Expectations)
Requirements
- Technical Aptitude: You can look at an unfamiliar piece of software or SDK and figure out what it does.
- You know what's possible, what's not, and how to ask the right questions to find out.
- Sales Engineering Background: Experience supporting sales teams through technical discovery, demos, and proof-of-concept phases.
- Communication Superpowers: Ability to explain technical concepts to non-technical audiences (and vice versa) without making anyone feel lost or talked down to.
- Marketing Technology Exposure: Prior work with email, SMS, or marketing automation platforms - a nice head start on deliverability, compliance, and campaign orchestration, but not required.
- Customer Journey Expertise: Track record of designing and documenting complex customer journeys and workflow maps.
- Take what you need, no tracking required.
Nice to have
- You've been in the trenches during client implementations and know what success (and failure) looks like.
- Why This Role Matters
- Plus, you'll have a direct hand in shaping how we scale our sales and implementation processes as we grow.
- Voxie is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills
- Proactive problem-solvers who anticipate roadblocks and address issues before they escalate rather than waiting to be told what to do
- Systems thinkers who prioritize repeatability, documentation, and scalable solutions over one-off fixes
- Results-driven operators who tie their work to measurable outcomes and business goals, not just task completion
- Tech-forward and comfortable leveraging modern tools (including AI) to work smarter and stay ahead of the curve
Compensation
- 140,000-160,000 USD annually
- Annual company offsite - Connect with the team in person once a year
Benefits
- 100% employer-paid health coverage - Medical, Dental, Vision, and Life/AD&D (employee-only)
- Flexible PTO - We trust you to manage your time.
- Paid Parental Leave & Adoption Assistance - Support when your family grows
- Leave things better than you found them.
This listing is sourced directly from Voxie's careers page and normalized into a canonical job model.