Nexus Cognitive

Nexus Cognitive

Technical Program Manager

Atlanta HQ · Senior

Sponsorship not specifiedDetected 162 days ago
DatabricksAgentic AIProduct ManagementProduct StrategyProject ManagementJiraConfluenceCustomer SuccessCadence5G/LTELeadershipCommunication

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odds of building a lasting career here

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Pull in Solution Architects when the work needs architecture depth; pull in FDEs / engineers when the work needs to be built
  • Be the person who reads the architecture doc, asks the sharp question, and writes the one-page summary the customer's CTO actually reads - and the one-page brief the engineering team uses to scope the work
  • Define what "winning" looks like for each customer in writing within the first 60 days of an engagement - and instrument it

Responsibilities

  • The P&L for those accounts - drive against deliverables AND against gross margin; surface risk on both before it's a number on the dashboard
  • Run the weekly operating rhythm - internal stand-ups, customer syncs, exec readouts, escalation reviews - and build the artifacts that keep them grounded in reality, not theater
  • Linear and Notion are your primary instruments; you will design how they're used for your portfolio, not inherit a template someone else built
  • Own the bidirectional translation between the customer's business problem and NX1's engineering reality - surface the right requirements into the org, surface engineering trade-offs back to the customer, without distorting either side

Requirements

  • Strong track record of delivering against customer needs - not activity-shaped ("I ran the program") but outcome-shaped ("the customer got X and here's specifically how I made it land")
  • 5-8 years in a customer-facing solution delivery, consulting, or forward-deployed role: Forward Deployed Engineer, Engagement Manager (consulting or product), Solutions Architect with delivery scope, strategic-level Technical Account Manager, Customer Engineering Lead, Implementation Lead, or equivalent
  • Operationally rigorous. Strong track record of delivering against customer needs - not activity-shaped ("I ran the program") but outcome-shaped ("the customer got X and here's specifically how I made it land")
  • Has personally owned a customer's outcome end-to-end at an enterprise account - not just "contributed to" or "supported"
  • Communicates with precision across levels. Same person can hold the engineer's whiteboard conversation, the VP-level steering committee, and the C-suite QBR without changing who they are - only the register
  • Bidirectional translator. Has owned the act of translating customer requirements into something the engineering org can actually build, and engineering trade-offs into something the customer's exec team can actually decide on
  • Problem ownership mindset. Reflex when something breaks is to own it until it's not, regardless of whose "job" it is
  • Consulting EM intrinsics paired with founding mindset. Carries the structural muscle of a top-tier consulting engagement manager (McKinsey / BCG / Bain / Palantir lineage - client management, structured thinking, exec presence, written clarity) and the entrepreneurial streak of a founder - builds the playbook rather than follows one
  • Has worked inside a startup or scale-up engineering organization (Series A through D) - knows what it looks like to operate when the org chart is still being drawn
  • Fluent enough technically to read an architecture doc, ask the right questions, and not need a translator in an engineering room. Data, cloud, or platform infrastructure background strongly preferred
  • Has run modern program tooling - Linear and Notion specifically, or has switched to them from Jira/Asana/Confluence and can articulate why

Nice to have

  • Fluent enough technically to read an architecture doc, ask the right questions, and not need a translator in an engineering room.
  • Data, cloud, or platform infrastructure background strongly preferred

Skills

  • That's where NexusOne comes in.
  • What we stand for is simple:
  • sovereign data, interoperable systems, decoupled intelligence - delivered the way modern software should be.
  • No rip-and-replace.
  • No multi-year transformation.
  • Our CEO Anu Jain puts it well:
  • 85+ open-source tools pre-integrated.
  • AI-native automations that deploy and self-heal the stack without human toil.
  • It's working, and fast.
  • Our platform processes credit risk data for 90%+ of US small businesses - 40M+ - every month.
  • Intent signals for 300M+ subscribers monthly for Africa's largest telco.
  • The data and AI layer for a Top 3 US bank.

Benefits

  • Build the customer-health signal that catches problems 60 days before they become escalations: usage trajectory, executive sentiment, milestone slippage, support ticket pattern, roadmap dependency drift
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