Percepta

Delivery Operations Lead - Healthcare

New York City

Sponsorship not specified$50k-$75kDetected 76 days ago

AWSComplianceSupply ChainHRISCadenceHIPAAHL7/FHIREHR/EMRResearchLeadershipCommunication

About the role

At Percepta, we believe that the work only counts if it ships, gets adopted, and moves our customers meaningfully forward.
If there is something to know about the ground truth, you will not only know it, but understand it deeply.
You understand how to strike the balance between solutions that scale but are lightweight and flexible.

As the team grows and scales, own the staffing asks (role, level, gap, ramp plan) and run onboarding so new team members are productive in week two, not week six.
Partner with the Engagement Lead on team composition decisions and own the execution of whatever we decide.
Track adoption and feedback rigorously and partner with Product Managers to iterate both the rollout strategy and the product itself.
Everyone is an engineer and the job of an engineer is to deliver outcomes, not outputs.
Own the prioritization artifact and run the conversation that keeps everyone aligned when priorities shift.
Understand how to best partner with and enable Engagement Leads, and want to be the underlying motor that helps keep things running.
A track record of building playbooks, templates, or operating systems that other teams adopted.

You know that rollouts don't happen in a deck
The ones you can clear, you clear.
The ones you can't, you escalate with a specific ask and a recommended path.
You know how to be surgical, but empathetic and the team knows that when you make an ask, it's mission critical.
You are always in information gathering mode, and are seeking to understand ground truth and spot the blocker nobody has named yet and unstick it before it becomes a blocker.

Set and iterate on the weekly rhythm - standups, workstream syncs, SteerCo prep, retros - and rebuild the rituals as the team scales from five to twenty-plus.
Codify learnings into the Percepta Mission Operating Manual - the templates, cadences, and playbooks used across teams.

Non-healthcare experience is not a substitute.
Know healthcare workflows deeply enough to push back.
Experience running operations inside a large health system (1,000+ bed equivalent) or a scaled healthcare software company's delivery org.
Familiarity with healthcare data and integration norms - Redox, HL7/FHIR basics, EHR workflow handoffs, HIPAA-aware communication practice.
Experience with workforce management tooling (UKG, Kronos, Workday) or healthcare scheduling workflows.
We care deeply that industries that power the world (healthcare, manufacturing, energy, supply chain) benefit from frontier technology.

Percepta's mission is to transform critical institutions with applied AI. We care deeply that industries that power the world (healthcare, manufacturing, energy, supply chain) benefit from frontier technology.
To make that happen, we collaborate with industry-leading customers to drive AI transformation. We bring together:
Forward-deployed expertise in engineering, product, and research
Mosaic, our in-house toolkit for rapidly deploying agentic workflows
Percepta's mission is to transform critical institutions with applied AI.
To make that happen, we collaborate with industry-leading customers to drive AI transformation.
We bring together:
Strategic partnerships with companies like Anthropic, McKinsey, AWS, and the General Catalyst portfolio
Percepta is a direct partnership with General Catalyst, a global transformation and investment company.
What we're doing matters and we have to give a shit.
Internally, that means fixing badness when you find it.
Externally, it means honoring the trust our customers place in us with their most important problems.
This isn't a 9-5, nor is it a job we're ever going to monitor your hours.

This listing is sourced directly from Percepta's careers page and normalized into a canonical job model.