Podium
Product Support Specialist
Lehi, Utah
Sponsorship not specifiedDetected 21 days ago
Agentic AISalesforceCustomer SupportZendeskIntercomVoIPCommunicationProblem Solving
About the role
- In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year.
- Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact.
Responsibilities
- Build with world-class talent
- Work in this building in Lehi, UT 5 days a week
Requirements
- 2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience
- Ability to handle multiple tasks simultaneously and work under pressure.
- The ability to balance working independently and through ambiguity while contributing to a strong team environment
Nice to have
- Technical knowledge in phone systems, VoIP, and network connectivity is a plus
Skills
- Podium has been recognized as the Best AI Implementation by Inc.
- Provide timely and accurate solutions through chat, email, phone, and Podium tools
- Deliver a "human-first" experience
- Become an expert in Podium products, both technically and in customer use cases
- Seek opportunities to enhance customer value and satisfaction beyond simple resolutions
Compensation
- Bi-annual swag drops with cool Podium gear and apparel
Benefits
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time
- Excellent medical, dental, and vision benefits
- A stellar HQ (Utah) gym with local professional coaches and classes offered
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Podium's careers page and normalized into a canonical job model.