Dubber
Customer Success Representative - Channel
US
Sponsorship not specifiedDetected 170 days ago
SalesforceCRMOnboardingCustomer SuccessCustomer SupportCommunication
About the role
- This is an exciting opportunity to join a growing team where you will work closely with Dubber Channel Partners, Customer Support, Partner Managers, and internal teams to deliver an exceptional customer and partner experience.
- As a Customer Success Representative - Channel, you will serve as a trusted point of contact for Dubber partners and their customers, ensuring they receive timely, accurate, and high-quality support throughout their journey with Dubber.
- You will develop strong relationships with partner teams, helping them successfully onboard, adopt, and support Dubber solutions for their customers.
Responsibilities
- Serving as a primary customer service and support contact for Dubber channel partners and their customer-facing teams
- Building and maintaining strong relationships with partner support and sales teams to ensure consistent, high-quality customer experiences
- Understand the products, packages, incentives of the core products sold by sales teams and channel partners and then demonstrate how Dubber subscription packages can dramatically improve their results
- Assisting partners with customer onboarding, account setup, product usage questions, and ongoing service needs
- Responding to partner and customer inquiries via phone, email, and other communication channels in a timely and professional manner
- Troubleshooting issues and coordinating with internal teams (Sales, Support, Product, Engineering, and Marketing) to drive resolution
- Educating partners on Dubber products, features, and best practices to enable effective customer support
- Documenting customer interactions, service requests, and resolutions accurately within CRM and support systems
- Identifying recurring issues or process gaps and proactively recommending improvements to enhance partner and customer satisfaction
- Supporting partner success by ensuring Dubber is easy to do business with and consistently delivers value
Requirements
- 3+ years of experience in a customer service or customer success role, preferably within a SaaS or telecommunications environment with a focus on retaining and growing accounts
Company info
- Work with partners and internal Dubber teams to identify churn risk customers as well as upsell opportunities
This listing is sourced directly from Dubber's careers page and normalized into a canonical job model.