Genesys

Genesys

Partner Experience Manager - GSIs

California, USA, USA · Director

Sponsorship not specified$25k-$40kDetected 74 days ago
SalesforceCRMCustomer SuccessCadenceLeadershipCollaboration

About the role

  • We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
  • This role prioritizes top strategic pursuits and ensures they are delivery-ready prior to closing.
  • Oversight of in-flight delivery is focused on a limited set of lighthouse engagements.

Responsibilities

  • Senior Director, GSI Partner & Alliances
  • 25-40% (partner and customer engagements; delivery governance checkpoints; QBRs)
  • The Partner Experience Manager is responsible for ensuring Genesys and our five lead Global Systems Integrator (GSI) partners consistently design, scope, govern, and deliver successful customer engagements focusing on repeatable, high-quality outcomes that strengthen partner trust and improve Genesys differentiation.
  • This role is a hands-on global operator who builds joint delivery approaches, owns the success plan for top pursuits, and creates end-to-end visibility across Genesys and GSI delivery activity to reduce friction, avoid conflict, and increase win-rates.
  • Secondarily, it builds repeatable delivery models and governance structures that scale across partners.
  • Make it easy for partners to sell and deliver with us (clear engagement model, repeatable assets, predictable governance).
  • Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.

Requirements

  • Proven experience operating across multi-party delivery (software vendor + GSI + enterprise customer) with clear governance and measurable outcomes.
  • Familiarity with enterprise CX programs (CCaaS / CRM / workflow) and delivery models.
  • Working knowledge of Salesforce and ServiceNow operating environments (for engagement visibility and workflow dependencies).
  • Required
  • 10+ years in partner delivery operations, program leadership, customer success operations, enterprise delivery governance, consulting delivery management, or alliance execution roles.
  • Strong pursuit-to-delivery discipline: scoping rigor, risk management, stakeholder alignment, and success planning.
  • Ability to lead through influence across a global matrix organization (Sales, Alliances, PS, Customer Success, partner teams).
  • Preferred
  • Direct experience working at (or deeply with) one or more of: Accenture, Deloitte, IBM, Capgemini, Cognizant.
  • Exposure to agentic / automation-led CX concepts and end-to-end service transformation.
  • Competencies (what "good" looks like)
  • Partner-first operator: builds trust through clarity, follow-through, and transparency.
  • Structured execution: templates, cadence, artifacts, quality gates-without creating bureaucracy.

Nice to have

  • Strong analytical and operational mindset-turning ambiguity into repeatable process and templates.

Skills

  • Improved differentiation in strategic pursuits and stronger end-to-end customer outcomes.
  • Tools & Operating Environment

Compensation

  • This role has a market-competitive salary with an anticipated base compensation range listed below.
  • $143,600.00 - $252,400.00

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Open Time Off in addition to 10 paid holidays
  • Click here to view a summary overview of our Benefits.
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This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.