Tracksuit Limited
Manager, Customer Success
New York · Senior
Sponsorship not specified$136k-$164kDetected 18 days ago
Customer SuccessEpicResearchLeadershipMentoring
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odds of building a lasting career here
54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- As our Manager, Customer Success, you're the heartbeat of the Customer Success engine.
- This is a player-coach role in the truest sense.
- Just as importantly, you'll bring a coaching style that meets a diverse team where they are, unlocking what's unique in each person rather than imposing a one-size-fits-all playbook.
Responsibilities
- We're a world-class team of kind, ambitious, generous, and smart humans, working with over 1,000 epic brands across AU, NZ, the US and UK and we're on the look out for our next Manager, Customer Success (aka Customer Pod Lead) to join the team 🙌.
- You're right beside your Brand Champions on calls, at brand dinners and in the moments that matter - setting the standard through your own craft.
Requirements
- If you think you have what it takes but don't necessarily tick every requirement on this job description, please get in touch and apply.
Compensation
- $136k-$164k
Company info
- You'll lead a high-performing pod of Brand Champs - Tracksuit's version of CSMs - while staying close to a small portfolio of key accounts yourself.
- We're a data and research company with a deep love of brand that uses SaaS as its delivery mechanism.
- We're not a conventional SaaS CS team - we're subject matter experts on Brand Theory and Brand Health, and we love it.
- Tracksuit is more than a platform; it's a community for modern brand builders, and this role plays a central part in bringing that to life.
- You will be responsible for:
- That's the role, so who are you?
- Your traits:
- Curious · Data-informed · Loves people leadership · Passionate about customers · Humble · Calm under pressure · Brand & marketing interest · Comfortable with ambiguity
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This listing is sourced directly from Tracksuit Limited's careers page and normalized into a canonical job model.