tlatechinc

Managing Director, Account Management

New York · Director

Sponsorship not specified$220k-$225kDetected 21 hours ago

Account ManagementProcurementCustomer SuccessLeadershipMentoring

About the role

Syllo's growth equation depends on compounding expansion ACV as much as new logo acquisition.
We are looking for a leader who treats account management as a revenue discipline, not a service function.
Someone who has built expansion playbooks, hired and developed AM talent, and held a team accountable to a net revenue retention number with the same rigor as a sales target.

Own net revenue retention and expansion ARR: Set the target, build the forecast, and deliver the number. Expansion is a sales motion - run it like one.
Build and lead the AM team: Hire and develop Account Managers with the commercial instincts and legal domain knowledge to operate at AmLaw 200 and Fortune 500 accounts.
Manage strategic accounts directly: Maintain executive relationships at the most complex accounts. Sponsor critical renewal and expansion conversations.
Own net revenue retention and expansion ARR: Set the target, build the forecast, and deliver the number.
Our technology supports Fortune 500 companies and AmLaw 200 firms managing their most complex litigation portfolios.

You know the difference.
Account management leadership: You have built and managed AM teams with clear quota structures, pipeline discipline, and coaching cadences.
Experience and qualifications
You have built and managed AM teams with clear quota structures, pipeline discipline, and coaching cadences.
Expansion revenue ownership: You have owned a net revenue retention or expansion ARR target - not managed accounts as a support function. You know the difference.
Executive relationship depth: You build relationships with General Counsel, CLO, and litigation leadership - not just operational contacts - and you sustain them through contract cycles.
Renewal risk management: You identify at-risk accounts early, diagnose the root cause, and build a recovery plan before the conversation becomes a negotiation.
Legal domain fluency: You understand how law firms and in-house legal departments evaluate, renew, and expand technology relationships - the internal politics, the budget cycle, and the procurement process.
Commercial rigor: You apply the same qualification and inspection discipline to expansion opportunities that a strong AE applies to new logo deals.
Track record of building expansion playbooks and managing AM teams with commercial accountability.
Bachelor's degree required. MBA is a plus.
Total rewards and benefits
At Syllo, we believe in taking care of our team so they can focus on building the future of legal tech.

8+ years of enterprise SaaS account management or customer success experience, including 3+ years in a leadership role.
Demonstrated ownership of net revenue retention or expansion ARR targets at a high-growth B2B SaaS company.
Experience managing enterprise accounts at law firms or Fortune 500 legal departments is a strong advantage.
Bachelor's degree required.

$225,000 + equity options.
Annual learning and development budget and real career growth in a fast-scaling organization.
United States - Remote Pay Range
$220,000 - $225,000 USD

Medical, dental, vision, and voluntary insurance options.
Vacation, sick leave, and paid holidays.
Access to benefit counselors and fitness class reimbursements.
Growth: Annual learning and development budget and real career growth in a fast-scaling organization.
Align with Customer Success on health signals and adoption data, and with Sales on cross-sell motion into new practice groups or business units.
This role leads Syllo's account management function - responsible for net revenue retention, expansion ARR, and the health of relationships with our most strategic customers.

We are the first unified platform designed to autonomously manage the entire litigation lifecycle end-to-end.
Founded in 2019 by a team of litigators and engineers, Syllo enables legal teams to securely harness the power of AI across any matter, regardless of complexity or scale.
Awarded ILTA Transformative Project of the Year and ALM eDiscovery Technology of the Year for 2026, we are the market leader in enterprise-grade litigation AI.

This listing is sourced directly from tlatechinc's careers page and normalized into a canonical job model.