Sage Health Careers
Patient Experience Associate (Front Desk) - Baltimore Market
Woodlawn, MD
Sponsorship not specified$75k-$100kDetected 2 days ago
Customer SupportEHR/EMRICD-10Patient CareCommunicationProblem SolvingMicrosoft Office
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26Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
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About the role
- POSITION SUMMARY The Front Desk Associate is responsible for being the first point of contact as patients come into the medical center.
- They greet patients, collect their information, answer any questions, schedule appointments, answer telephones, and verify insurance information.
Responsibilities
- Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
- Addresses patient problems/concerns as may arise Perform other duties as assigned Qualifications
- Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
- The Front Desk Associate displays an elevated level of professionalism and engages resources and fellow team members within the center to deliver high level results.
Requirements
- Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
- Must be organized and attentive to detail.
- Ability to work in a fast-paced environment Experience with Microsoft Office Word, Outlook, and Excel.
Compensation
- $75k-$100k
Benefits
- About Sage Health We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees.
- Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients' healthcare needs, and partner with Medicare Advantage plans that fully cover primary care.
- Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market.
- Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.
- About the role POSITION SUMMARY The Front Desk Associate is responsible for being the first point of contact as patients come into the medical center.
- Greeting patients and guests Conduct check-in process and check-out process via Electronic Health Record Aid patients with completion of required paperwork.
- Secures patient information and maintains patient confidential health information.
- Schedule and triage appointment requests for urgency according to approved protocols consistent within Sage Health's Appointment and Scheduling Guidelines.
- Collect co-payments, per patient's health plan requirements.
- Update electronic health record with current information.
- Consult medical assistant or licensed clinician for clinical decision making whenever necessary Use applicable functionality in the Electronic Health Record to take messages and communicate with clinicians.
Equal opportunity
- Those applicants requiring an accommodation to complete the application and/or interview process should contact team@sage.health.
Visa & Work Authorization
- physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applica
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This listing is sourced directly from Sage Health Careers's careers page and normalized into a canonical job model.