Method Integration

Junior Solutions Specialist

Toronto Office · Junior · Full-time

Sponsorship not specified$59k-$64kDetected 138 days ago

SQLCRMQuickBooksCustomer SupportCommunicationCollaborationProblem SolvingCritical Thinking

About the role

Be a trusted advisor to the customer, understanding the customer's end-to-end business processes and areas for future growth.
Provide consistent feedback to the entire team on enhancements we can make to product development.

Responsibilities

Scope, design, develop, test and refine customized Method CRM solutions.
Monitor and manage a project's hour allocations, scope, and schedule to ensure they are delivered on-time and on-budget.
Understand Method's values and how our teams collaborate to drive results.
Shadow other Methoder's from the Professional Services team as they perform paid customizations.
Lead calls with customers on customization and champion their needs to provide the ideal platform while another Methoder shadows.

Requirements

Before you read this next section, we want you to know that we know the "ideal candidate" doesn't exist - everybody has a unique background and skill set.
Ability to meet tight deadlines.
Must have a strong technical aptitude and ability to learn new software quickly.
Must be self-motivated, goal drive and possess the ability to multitask and prioritize
Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation.
You must be passionate about your ability to always find solutions to customers' needs.
Before you read this next section, we want you to know that we know the "ideal candidate" doesn't exist - everybody has a unique background and skill set. Even if you don't check every box below, we'd love for you to apply if you're passionate about creating custom solutions and the opportunity at Method. We are building for the future and growth potential is a priority for us!
Post-secondary education in the following areas preferred: Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience.
Excellent organizational, presentation and communication skills with an engaging phone presence.
Strong problem solving and critical thinking skills. You must be passionate about your ability to always find solutions to customers' needs.
A team player with a positive attitude and a willingness to contribute to the overall team's success in a fast paced environment.
Bonus points if you are fluent in French or Spanish.

Nice to have

Experience in CRM and SQL is preferred.

Skills

Method is on a mission to transform how small businesses operate by giving them real control over their customer workflows.
Our flagship product, Method CRM is purpose-built for small businesses that have outgrown spreadsheets and generic tools.

Compensation

$59,000 - $64,000 annually. The base salary for this role is $55,000 per year. Additional variable compensation is paid out monthly post the probationary period.
This is an active role for an existing vacancy that we are currently hiring for, and we thank all applicants for their interest.
Only candidates selected for an interview will be contacted.
We kindly request that recruiting agencies do not contact us regarding this position.
At Method, we use artificial intelligence (AI) to help support and enhance our recruitment process.
These tools may assist with tasks such as resume screening, drafting job descriptions, generating initial interview questions, transcription, and occasionally sourcing candidates.

Benefits

🩺 Comprehensive health benefits - inclusive of healthcare, vision, and dental coverage to support your overall well-being

Company info

We're looking for a results-oriented individual who wants to take their career in customer experience to the next level.
We understand that some customers require ongoing support to be fully enabled for long-term success, and that is where you come in!
The successful candidate we are looking for will be responsible for implementing, customizing and integrating Method CRM into our customers' businesses.
This person will also provide paid training sessions and work as a dedicated consultant to our customers.
This is an active role for an existing vacancy that we are currently hiring for, and we thank all applicants for their interest.
At Method, we use artificial intelligence (AI) to help support and enhance our recruitment process.
We are committed to the responsible and ethical use of AI in our recruitment practices.

Equal opportunity

Method is an equal opportunity employer for all - regardless of race, colour, ancestry, religion, gender identity, sexual orientation, age, marital status or able-bodiedness.

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This listing is sourced directly from Method Integration's careers page and normalized into a canonical job model.