Gilead Sciences, Inc
IT Support Engineering Specialist
Canada - Alberta - Edmonton
Sponsorship not specifiedDetected 6 days ago
LinuxCustomer SupportCiscoGMPResearchCommunicationCollaborationProblem SolvingSharePointGxP
About the role
- The IT Support Engineering Specialist is a key member of the IT Support Services team, partnering closely with cross-functional IT teams and business-led teams to keep site operations running smoothly.
- This role provides end-to-end daily IT support, participates in IT projects, assists with the development and implementation of procedures for daily tasks and operations, and supports technology needs across the Edmonton campuses.
- This position is based in Edmonton, Alberta, Canada, with travel and support responsibilities for both the East and West Campus.
Responsibilities
- Perform standard technology engineering activities under direction, building professional skills and familiarity with IT engineering practices, methods, and projects
- Provide incoming call support for IT-related incidents, escalations, and customer issues
- Perform tier 2 and tier 3 troubleshooting across hardware, software, account setup, network configuration, and related technical issues
- Track, prioritize, and manage multiple open issues through the corporate ticketing system within agreed timelines
- Support current collaboration and productivity technologies including O365, OneDrive, Teams, Yammer, SharePoint, Co-Pilot and Zoom
- Join Gilead and help create possible, together.
Skills
- 6+ Years with High School Diploma or equivalent
- 5+ Years with AA
- 4+ Years with BA / BS
- 2+ Years with MA / MS
- Computer Science or related discipline is preferred
- Hands-on experience with Windows and Mac OS environments
- Strong understanding of IT infrastructure and troubleshooting practices
- Excellent problem-solving and communication skills
- Experience supporting collaboration and productivity tools such as O365, OneDrive, Teams, SharePoint, Co-Pilot and Zoom
- Additional certifications in Microsoft, Linux, Cisco, or similar technologies are a plus
- Good Manufacturing Practice (GMP) or other regulated industry experience is an asset
- For Current Gilead Employees and Contractors:
Benefits
- We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Company info
- At Gilead, we're creating a healthier world for all people.
- Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
- As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations.
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