Cooley
Guest Services Representative
Colorado · Contract
Sponsorship not specified$25k-$31kDetected 1 day ago
LogisticsCustomer SupportCritical ThinkingAdaptabilityMicrosoft Office
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- The Guest Services Representative position plays a critical role with a focus on establishing effective work relationships with clients, attorneys, business professionals and providing exceptional customer service to all clients, guests and employees.
- Specific duties include, but are not limited to, the following:
Responsibilities
- Schedule visiting offices and coordinate with Administrative Services Manager or Director of Administration to confirm secretarial/practice team assistant support assignment, as needed
- Maintain and update reservation details and other logistics in firm provided software (Zoom, etc.) for conference rooms.
- Collect information to register visitors for building access, input information and send confirmation/access emails, as needed
- Maintain and update office floorplan of all office assignments
- Collaborate with Director of Administration, Associate Director of Operations, Operations Manager or Guest Services Manager, for resolution when conference schedule conflicts arise, solve challenges and provide excellent hospitality
- Maintain a neat and orderly reception area
- Maintain a secure environment at reception area and floor entrances, ensuring that clients or guests, including former employees, do not enter our space without approval
- Maintain security badge log (new hires, temporary loaner keys, etc.)
- Submit work orders for maintenance issues to building management as needed
- Assist purchasing function; place order with supply vendor and manage special request for supply items. This includes office supplies and stationery items (letterhead, business cards, etc.)
Requirements
- All other duties as assigned or required
- After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
- Available to work overtime, as required
- Bachelor's degree
Compensation
- Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.
Company info
- As part of the Facilities team, work with on-site property manager to arrange for general facility maintenance including light bulb replacement, temperature adjustments and other issues.
This listing is sourced directly from Cooley's careers page and normalized into a canonical job model.