Kong
Senior Software Engineering Manager, Managed Gateways SREs
Washington, United States · Senior
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About the role
- If you don't think you meet all of the criteria below but are still interested in the job, please apply.
- Your team's unwavering commitment to 99.99%+ uptime and seamless performance directly empowers developers globally, fueling the Agentic Era by providing the robust infrastructure that underpins modern API-driven applications.
Responsibilities
- Build Kong's Managed Gateways SRE team in Seattle, Washington from the ground up - hiring, setting the bar, and staying hands-on in enterprise implementations as the team ramps.
- Lead, mentor, and grow a high-performing team of Site Reliability Engineers dedicated to Kong's Managed Gateway offerings, in direct support of our critical enterprise customer base across the Americas and Europe.
- Architect and implement robust, scalable, and fault-tolerant cloud-native systems using technologies like Kubernetes, Golang, and major cloud providers.
- Own the end-to-end operational lifecycle, from proactive monitoring and alerting to incident response and blameless post-mortems, ensuring continuous service improvement.
- Drive developer delight and operational efficiency through automation, self-service tooling, and streamlined workflows for deploying and managing API gateways, while proactively preventing technical debt and reducing operational toil.
- Collaborate cross-functionally with Product, engineering, and support teams to influence roadmap decisions and ensure operational readiness for new features.
- Demonstrated ability to manage critical incidents, perform root cause analysis, and implement effective preventative measures.
- Collaboration: You build strong relationships, foster open communication, and work effectively across global teams to achieve shared goals.
- Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI.
- Trusted by the Fortune 500® and AI-native startups alike, Kong's unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic - on any model, any cloud.
Requirements
- Extensive hands-on experience with Kubernetes (k8s) and container orchestration in production environments.
- Proficiency in Golang or similar modern programming languages for infrastructure automation and service development.
- Strong understanding of observability principles and experience with tools such as Prometheus, Grafana, OpenTelemetry, or similar.
- Experience with open-source contributions or active participation in SRE/cloud-native communities.
Nice to have
- Familiarity with API gateway technologies, service mesh, or network proxies is a significant plus.
Skills
- For more information, visit www.konghq.com http://www.konghq.com.
Company info
- Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
This listing is sourced directly from Kong's careers page and normalized into a canonical job model.