ServiceNow
Senior Staff Inbound Product Manager, ServiceNow SDK -Platform Agentic Build Lifecycle Team
San Diego, California, United States · Staff+ · Contract
Sponsorship not specified$172k-$301kDetected 2 days ago
TypeScriptGitAgentic AIProduct ManagementProduct StrategyCommunication
About the role
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
- Today, ServiceNow is the AI control tower for business reinvention.
Responsibilities
- That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work.
- We're building an AI-native culture where technology and talent are unstoppable together.
- Own the multi-year product strategy and roadmap for the
- Own the packaging and governance path from authored TypeScript to a deployed, audited change
- Partner with teams owning other SDLC products and their stakeholders so that every SDK-driven authoring path, whether the developer is a person in VS Code or an agent driving the CLI, still terminates in a governed, auditable artifact while maintaining the native-git developer experience.
- Understands build-time type checking, the tradeoffs between declarative and imperative configuration models, and why "errors caught at build time" is a product feature, not an implementation detail.
- Working knowledge of agent tool-use protocols, including Model Context Protocol, and experience building product surfaces explicitly for AI-agent consumption, documentation and schemas as agent context, skill files, structured API references, in addition to human-readable docs.
- Proven ability to build and defend an executive-level strategic case, and to navigate cross-business-unit governance and ownership disputes at the VP and SVP level, driving alignment across genuinely contested organizational boundaries without formal authority.
- Comfort operating in an open-source or open-ecosystem context, with an understanding of what makes external developers, system integrators, and partners adopt a new API surface instead of routing around it.
- Exceptional written and verbal communication, able to translate deep technical tradeoffs, typed APIs, static analysis, agent protocol design, into a strategy that lands with engineers and with executive stakeholders in the same conversation.
Skills
- metadata as code instead of metadata as database records.
- ServiceNow Fluent provides a typed, composable, statically analyzed API surface: metadata as code instead of metadata as database records.
Compensation
- $172k-$301k
Company info
- Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.
- We are looking for a Senior Staff Inbound Product Manager (IC5) to own product strategy for the ServiceNow SDK and Fluent APIs, the TypeScript-based developer tooling that is becoming the substrate for agentic app development on the Now Platform.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.