Samsung Electronics

Samsung Electronics

Senior Specialist II, Corporate Operations

2050 Derry Rd W Mississauga, Canada · Senior · Full-time

Sponsorship not specified$73k-$101kDetected 10 days ago
CRMExcelSAPSupply ChainLogisticsProcess ImprovementERPCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office

Stay score

odds of building a lasting career here

53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do.
  • We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.
  • If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Responsibilities

  • Manage incoming orders, including Dealer orders and FOC updates, with a high level of accuracy and adherence to internal policies (overall oversight for orders via EDI and S.P.A.C.E. Portal).
  • Maintain orders originating from the employee purchase program, including confirmations, return requests, and issue follow-up.
  • Validate and adjust open customer orders to ensure alignment with up-to-date information related to product, pricing, and availability.
  • Follow up with Logistics on return matters and support efforts to retain customer sales where possible.
  • Assist with escalated order-related issues and customer inquiries involving third-party BOC partners to ensure consistent service quality.
  • Assist in the creation and maintenance of standard operating procedures for third-party BOC partners, supporting clarity and alignment in daily operations.
  • Assist in training third-party BOC partners on relevant processes and procedures to ensure correct workflow execution and adherence to organizational standards.
  • Create and maintain Extended warranty, Software and Knox license orders through multiple Samsung internal systems in accordance with all procedures and policies.
  • Manage to GPPM (Global Policy and Procedures Manual). Ensure compliance with all SECA policies.
  • Acting as a key liaison between Sales, Logistics, Business Operations, inventory teams, third-party BOC partners, and customers, the role supports seamless order fulfillment and high service standards.

Requirements

  • Ad-hoc reporting and various duties as required.
  • Minimum 4 years of related reverse delivery experience in logistics.

Skills

  • Post-secondary education and or equivalent work experience is required.
  • Membership in good standing with an accredited supply chain / logistics designation or similar is an asset.
  • Customer relationship management skills.
  • High proficiency in SAP/ERP (SD Module and MM Module) required.
  • Highly proficient in Excel, Word, PowerPoint and other office products.
  • Professional working knowledge of Last Mile Delivery networks and carriers within Canadian market.
  • Experience in relatable consumer market and SKU mix in Canada is an asset.
  • Excellent written and oral communication skills.
  • Data retrieval, manipulation, and analysis experience with demonstrable, verifiable output and report creation is required.
  • Customer Service Skills.

Compensation

  • The salary range for this role is expected to be between $73,000 to $101,000 and reflects base salary only.
  • Competitive Salary and Performance based incentive plan for all levels

Benefits

  • Employer paid Medical and Dental coverage from day one
  • Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
  • Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
  • Ensure the order management portion of inter-warehouse stock transfers is complete, accurate, and processed on an exception basis as required.
  • Free on-site gym to get your sweat on

Company info

  • Position Summary At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do.
  • Maintain ongoing communication with SECA sales representatives and customers to provide order updates, respond to inquiries, and support resolution of order-related issues.
  • Asset in Pricing updates for all divisions, and maintaining EDI orders from customers.

Equal opportunity

  • Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate.
Apply directly at Samsung Electronics →Create a free account for alerts like thisView Samsung Electronics immigration profile

This listing is sourced directly from Samsung Electronics's careers page and normalized into a canonical job model.