Canada Goose

Lead, Experience

Denver, Colorado, USA

Sponsorship not specified$31k-$34kDetected 51 days ago

Customer SupportLeadershipCommunicationTime ManagementOrganizational Skills

About the role

You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life.
You are the ultimate champion for best-in-class service and are passionate about owning the selling floor.
You provide in the moment feedback to the team, always ensuring an elevated customer experience.

Deliver and model a superior customer service journey reflective of Canadian Warmth that translates into an exceptional customer experience
Teach, coach, and demonstrate service and selling behaviours that drive relevant KPIs and reflect a luxury culture and help each team member become a highly accountable and effective brand representative.
Lead culture of clienteling, ensuring Brand Ambassadors are fostering consistent, elevated engagement with top clients by leveraging provided tools.
Maintain an inclusive and diverse working environment.
Actively coach and develop team members to improve performance and foster growth.
Continuously coach selling and service behaviours that drive Brand Ambassador performance and enhance the customer journey.
Inspire and support an outstanding employee experience and drive Employee Engagement.
Maintain an open-door environment that encourages feedback and discourse.
Support store management team in recruitment efforts aimed at building external network of talent.
Deliver and model a superior customer service journey reflective of Canadian Warmth that translates into an exceptional customer experience; track, report and measure relevant KPIs.

We're committed to being open and fair about pay.
The range provided is intended as a guideline and does not represent a guaranteed offer.
Your actual offer will depend on your experience, skills, and alignment with the role.
At Canada Goose, we believe that belonging goes beyond mere inclusion.
It's about being part of a community that values, supports, and empowers you.
We thrive when we can be our authentic selves.

Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.

This listing is sourced directly from Canada Goose's careers page and normalized into a canonical job model.