Nelnet
Consumer IT System Support Analyst
Lincoln, NE
Sponsorship not specified$47k-$65kDetected 34 days ago
SQLProject ManagementLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingRenewable Energy
About the role
- Additionally, this role will participate in system configuration, and creation of letters for both areas.
- Nelnet believes in a hybrid work environment that accommodates both in-office and remote work.
- The standard hybrid work schedule includes a 24/16 hour (in-office/work-from-home) split for associates that reside within 30 miles of an office.
Responsibilities
- Identify, triage, and resolve Tier 1 issues related to systems, processes, and business support.
- Manage multiple, competing priorities while consistently meeting deadlines.
- Collaborate with analysts and leadership to analyze and resolve routine and recurring issues.
- Create and maintain documentation for system functionality, processes, and procedures.
- Participate in and support Consumer Loan projects to drive departmental improvements.
- Support training efforts and advanced analytic workshops as needed.
Nice to have
- 3-4 years of experience in an analytical, student loan, technical, problem-solving or project management position.
- Some experience with database concepts and simple query language (SQL) preferred
- Some experience with report writing tools - Crystal reports (Business Objects) preferred
- Some experience with project management on small to medium projects preferred
- 4-year college degree preferred.
Skills
- Problem Solving
- Business Math
- Oral communications
- Written communications
- Decision Making and Critical Thinking
- Accuracy/Attention to Detail
- Initiative
- Project Management
- Managing Multiple Priorities
- Working with MS Office
- SQL experience preferred
Compensation
- $47k-65k Annually, DOE
- Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.
Benefits
- We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
- This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work.
Equal opportunity
- As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment.
This listing is sourced directly from Nelnet's careers page and normalized into a canonical job model.