Nissan
Dealer Operations Manager
Brampton, Ontario - Canada · Contract
No sponsorship$92k-$119kDetected 1 day ago
Data AnalysisSalesExcelLeadershipCommunicationProblem SolvingPublic SpeakingMicrosoft Office
About the role
- Decisions have a significant impact on financial loss/waste and reduce customer/client service and company image.
- Anticipating daily changes as well as forward thinking are key to decision-making process.
- Please refer to Appendix A for empowerment in relation to decision-making.
Responsibilities
- Reporting to the Regional Operations Manager (ROM), the Dealer Operations Manager (DOM) is responsible for working directly (in-person, phone, and video calls) with an assigned group of dealerships and will act as Nissan's primary point of contact on Vehicle Sales related topics to deliver on the business objectives as defined by the
- Deliver on the expectations of the 'Nissan Customer Promise' in both sales and service as measured by internal and external survey benchmarks.
- Plan and Deliver Retail and Wholesale Sales, Vehicle Personalization, and accessory penetration objectives.
- Deliver Wholesale Vehicle volume objectives in accordance with a well-balanced demand-vs-inventory model.
- Lead, Develop and Deliver Regional and Dealer Marketing activations. Assess performance as measured by vehicle leads and adjust as necessary.
- Develop a profitable, network that maintains New and Used Vehicle Profitability at or above objective.
- Drive dealership understanding, adoption and execution of NSSW (Nissan Sales & Service Way) Service process guidelines, including consistent delivery of Key Focus processes.
- Analyze Dealer Voice of Customer KPI trends, results, and verbatim feedback, identify areas in need of improvement & support dealership staff in understanding results, as well as developing and executing action plans to deliver improved performance.
- Analyze Dealer sales operations, proactively develop monthly/quarterly plans and execute planned activities to achieve new vehicle, CPO, and vehicle personalization objectives.
- Educate, train and support dealers to implement conquest marketing and loyalty capture strategies to achieve sales objectives.
Requirements
- Ability to analyse and interpret financial reports for patterns (consistencies/inconsistencies) and prepare accurate and detail reports.
- Moderate visual effort required in monitoring video display.
- Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.
Nice to have
- University Degree preferred in Business/Marketing
- A University Degree preferred in business/marketing or equivalent experience plus a minimum of five years business experience with at least 2 years in the automotive industry.
- Well developed consultancy skills in the areas of retail awareness
- business plan development & process
- continuous dealership improvement
- automotive marketing principles
- financial statement analysis and team development (HR basics).
- Fluency in Microsoft Office (Word, Excel, PowerPoint).
Skills
- Well developed communications skills are key (both verbal and written).
- Ability to persuade others and manage by influence.
- Ability to drive customer satisfaction improvement.
- WORKING CONDITIONS.
- Ability to meet multiple and/or conflicting deadlines.
- Travel 80% within territory.
- Infrequent noise, isolation, and exposure to disagreeable weather conditions.
- It is the responsibility of each Manager to ensure that all conditions of the Privacy Act are upheld within Nissan.
- What You'll Look Forward to at Nissan:
- For more information, access our Nissan Benefits Overview Guide.
- Built for Your Best:
- https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa
Compensation
- $91,573.00 - $119,436.00 This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level.
- Please note that an employee's base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee's unique skills, work experience, education, work location, or market conditions.
- decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles.
- Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.
- Become the 'Easiest OEM for Dealers to do Business with' as measured by Dealer Satisfaction in the annual CADA DSI Survey. Simple, Transparent, Supportive (reachable, helpful, proactively following up on open questions or issues)
Benefits
- Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.
- Deliver wholesale volumes that support a well-balanced stock position and the achievement of retail sales objectives.
Visa & Work Authorization
- Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.
This listing is sourced directly from Nissan's careers page and normalized into a canonical job model.