Suddath
Manager Ops Excellence
Jacksonville,Florida: United States of America
Sponsorship not specifiedDetected 6 days ago
Data AnalysisProject ManagementCRMOperations ManagementLogisticsProcess ImprovementERPPerformance ManagementCustomer SuccessLeadershipCommunicationCollaborationPublic SpeakingOrganizational SkillsMicrosoft OfficeLean Manufacturing
About the role
- The Manager Operational Excellence is responsible for coordinating and executing internal business projects that improve day-to-day operations, process consistency, efficiency, reporting, and team adoption across Suddath Workplace Solutions.
Responsibilities
- Coordinate internal business projects that support Workplace Solutions operational priorities, process consistency, reporting needs, and day-to-day execution.
- Maintain project plans, timelines, milestone trackers, action item logs, issue lists, decision logs, and follow-up documentation to keep work organized and moving.
- Partner with business leaders and functional teams to clarify objectives, define next steps, assign owners, track deliverables, and monitor progress against scope and schedule.
- Review current-state business processes and identify practical opportunities to reduce rework, improve handoffs, clarify responsibilities, and support consistent execution.
- Document standard processes, procedures, workflows, checklists, templates, and operating practices in a clear, usable format that supports consistent work across markets.
- Track basic measures, adoption indicators, and operational feedback after implementation to identify gaps, document lessons learned, and recommend practical adjustments.
- Support implementation, testing, rollout, and day-to-day optimization of business systems, reporting tools, workflow tools, and operational technologies.
- Coordinate user readiness activities, testing schedules, training logistics, communication materials, open item tracking, user feedback, and adoption support for new or updated tools.
- Support rollout activities for new processes, tools, reporting routines, and business initiatives.
- Prepare clear communications, quick-reference materials, training notes, FAQs, and implementation support documents to help teams understand what is changing and what they need to do.
Requirements
- Ability to solve business and operational challenges involving multiple variables, including competing priorities, process gaps, system limitations, adoption barriers, cost considerations, and stakeholder requirements.
- Ability to plan, organize, prioritize, and re-prioritize multiple strategic projects, operational process initiatives, timelines, approvals, resources, and deliverables as business needs change.
- Ability to establish project governance, timelines, milestones, dependencies, decision points, communication rhythms, adoption plans, and accountability mechanisms.
Nice to have
- Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Project Management, Organizational Leadership, Information Systems, Finance, or a related field preferred
- Minimum of two to three years of experience leading projects, process improvement programs, operational excellence activities, or organizational change initiatives.
- Experience managing enterprise, division-level, or multi-department projects with significant organizational impact preferred.
- Experience developing and implementing standardized business processes, governance models, adoption plans, and performance management frameworks required.
- Experience leading technology implementation, process redesign, system optimization, operational reporting, acquisition integration, or business improvement initiatives preferred.
- Experience within workplace services, commercial relocation, logistics, corporate services, facilities services, business operations, or related industries preferred.
- Project Management Professional certification, Agile certification, Lean Six Sigma certification, Prosci/change management certification, or related professional credential preferred.
- Experience with enterprise systems, CRM, ERP, move management systems, automation tools, or similar operational technology is preferred.
Skills
- Mathematical
- Reasoning Ability:
- Computer Operations:
- Planning/Organization:
- Certificates/Licenses/Registrations:
- None required.
Benefits
- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
- For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
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