TensorWave

RMA Lead

Las Vegas, Nevada · Contract

Sponsorship not specified$88k-$800kDetected 26 days ago

Cloud PlatformsMachine LearningJiraSAPLogisticsProcurementERPInventory ManagementCiscoLeadershipCollaboration

About the role

This position reports to the Director of Data Center Operations.
In this role, you'll be responsible for managing the entire lifecycle of our RMA Process and the Data Center RMA /Inventory Specialists located at each of our Data Center Sites.

Procurement Support: Conduct quarterly reviews of the procurement process to ensure that the data centers are properly stocked. Assist the Data Center RMA /Inventory Specialists and Data Center Managers with any procurement issues.
Maintain the accurate records of media handling for all Data Centers listed by each site per compliance and data privacy standards (e.g., NIST 800-88).

2+ years managing staff
2+ years working with hardware vendors along with experience utilizing their ticketing and RMA processes.
2+ years in inventory management, logistics, or warehouse operations, preferably within a high-tech or data center environment.
Strong understanding of shipping/receiving procedures and RMA workflows.
Ability to identify various IT components (CPUs, DIMMs, SFP types, Fiber connectors).
Proficiency with inventory management software and ticketing systems (e.g., ServiceNow, Jira, NetBox).
Ability to visually distinguish between similar but incompatible components (e.g., SFP vs.
Familiarity with international shipping requirements, including Commercial Invoices, AES filings, or ATA Carnets for moving hardware across borders.

Experience in a customer-facing operations role at a cloud provider, managed services provider, or colocation facility
Exposure to GPU infrastructure, HPC clusters, or AI/ML compute environments.
DCIM/ERP Expertise: Previous experience using Data Center Infrastructure Management (DCIM) tools (e.g., NetBox, Device42, Nlyte) or enterprise inventory systems (e.g., SAP, Oracle, or ServiceNow Asset Management).
Technical Hardware Identification: Ability to visually distinguish between similar but incompatible components (e.g., SFP vs.
QSFP, Multi-mode vs.
Single-mode fiber, or different generations of DDR RAM).
Material Handling Certification: Current or previous certification in the operation of pallet jacks, stackers, or forklifts within a warehouse or loading dock setting.
Logistics & Compliance: Familiarity with international shipping requirements, including Commercial Invoices, AES filings, or ATA Carnets for moving hardware across borders.

100% paid Medical, Dental, and Vision insurance for Employees
Company Health Savings Account Contributions
100% paid Short Term and Long Term Disability Insurance for Employees
Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
Flexible Spending Account
Parental Leave
Other In-Office Perks
Stock Control: Conduct monthly reviews with the Data Center /RMA Specialists at each site to ensure that the critical spares inventory is maintained.

deliver seamless, secure, reliable, and resilient AI compute at scale.
We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack.
Because breakthrough AI should move at the speed of ideas, not infrastructure.

TensorWave is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We do not discriminate on the basis of any protected status under applicable law.
Reasonable Accommodations

This listing is sourced directly from TensorWave's careers page and normalized into a canonical job model.