Moser Consulting

Service Desk Technician

Indianapolis, IN

Sponsorship not specified$41k-$69kDetected 44 days ago

ExcelCustomer SupportCiscoUnityLeadershipCommunicationCollaborationTime ManagementAdaptability

About the role

Our consultants work in a collaborative and fast-paced environment, are self-motivated, and are passionate about evolving technology.
Our leadership are encouraged and trained to model good practices, mentor other employees and each other, and show empathy and caring in all interactions.
Moser Consulting believes in equal opportunity for all people and is committed to enabling a diverse, equitable, and inclusive culture.

Accountability, Balance, Collaboration, Focus, Integrity, Social Responsibility, Support and Transparency.
This position serves as the first point of contact for users facing technical issues at any time, ensuring continuous, uninterrupted support and a seamless flow of communication and resolution.
Operating in a round-the-clock environment requires adaptability, accountability, and the ability to perform effectively during non-standard business hours.
Properly escalate unresolved queries to the next level of support.
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
Create, maintain, and distribute reports of progress to senior leadership.
Maintain ticketing system with up-to-date solutions and clear record of activities.
Collaborates with IT teams for complex issue resolution and process improvement.

Requirements Bachelor's degree in computer science, information technology, or a related field; or equivalent experience.

A strong understand of IT infrastructure is essential, along with continuous learning to keep pace with the evolving technologies.
Assists in vendor interactions under supervision, learning the basics of vendor communication and the importance of aligning vendor solutions with organizational needs.

About Moser For more than 25 years we have formed partnerships and grown through open and honest collaboration with our clients, partners, and employees.
We are best known for taking great care of our clients, our dedication to creating a work environment where employees do their best work, and our deep commitment to continuous improvement.
It is no accident that we are recognized as one of the Best Places to Work in Indiana for 10 consecutive years.
Internally, we believe in building strong teams from the top down with a focus on values in our Model-Coach-Care philosophy.

Enjoy delicious catered lunches regularly.
At Moser Consulting, we don't just offer jobs-we offer careers, growth, and a chance to join a thriving community.
Come, be a part of our family.
Moser Consulting is an Equal Opportunity Employer.

This listing is sourced directly from Moser Consulting's careers page and normalized into a canonical job model.