Comstock
Concierge (M-F, 4pm-12am) - Lease-up
Reston, VA
Sponsorship not specifiedDetected 6 days ago
ExcelCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- Job Overview Join our team as a concierge and become the epitome of hospitality excellence for our residents.
- From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on.
- If you have a passion for creating memorable experiences and enjoy making people's lives easier, this role is a perfect fit.
Responsibilities
- Provide Class "A" customer service - Building a good rapport with tenants and going above and beyond whenever possible
- Ensure that only authorized individuals enter the building
- Manage incoming phone calls and direct them to the appropriate destination
- Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
- Perform other duties as needed
Requirements
- Outgoing personality with ability to relate to diverse group of people
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Must be customer-focused and results-oriented
- Ability to work holidays required. Flexibility to pick up additional shifts, as needed
- Proficient in Microsoft Office, particularly Outlook, Word and Excel
- Self-motivated and high energy
- Strong problem-solving skills
- Strong sense of urgency
- Must hold oneself and others accountable and strive for a high level of excellence
Nice to have
- Meet and greet all visitors such as tenants, guests and prospects
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Respond to tenant questions and complaints in a timely manner
- Coordinate reservation for amenity space, loading elevators and loading dock
- Work scheduled shifts
- High School Diploma or equivalent (GED)
- Strong customer service background
- 1 year of concierge or high-end customer service experience is preferred
Compensation
- Competitive Salary with Bonus Potential
- You may also be eligible to participate in a discretionary annual incentive program.
- Virginia Compensation Range
Benefits
- Commuter Benefits
- Parental Leave Program
- Note benefits vary depending on the function of your role
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This listing is sourced directly from Comstock's careers page and normalized into a canonical job model.