Quince
Senior/Principal Product Manager, Retention
Palo Alto, California, United States · Principal · Contract
Sponsorship not specified$165k-$281kDetected 29 days ago
RESTData ScienceA/B TestingProduct ManagementProduct StrategyCRMAPI TestingCommunication
About the role
- Senior/Principal Product Manager, Retention
- They understand the interplay of operations, technology, data, and reporting, and they are a catalyst for change.
Responsibilities
- understand our existing stack and how to optimize it
- Collaborate with retention marketing, data science, and engineering to develop the strategy for lifecycle orchestration, customer segmentation, and personalization tech
- Build autonomous systems to monitor and deliver personalized communications across email, SMS, push, and in-app channels
- Build the platform to seamlessly integrate multiple CRM channels and connect lifecycle signals back to the growth and acquisition teams
- Build and execute the strategy to automate lifecycle triggers and scale them across channels, markets, and customer segments
- Build the reporting and insights for retention metrics including repeat purchase rate, LTV, churn, and incremental revenue from CRM
- Build low-touch processes, self-serve solutions, and automation to eliminate the involvement of engineering in business-as-usual (BAU) activities - reduce engineering time spent in BAU activities to Qualifications
Requirements
- 5+ years of experience defining and launching excellent products
- Experience with CRM platforms, ESPs, CDPs, lifecycle automation, experimentation, and personalization tools
- Most importantly, they have demonstrated the ability to learn quickly and move fast.
Compensation
- $165,000 - $281,000 USD
- Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
- Quince is committed to providing reasonable accommodations to qualified individuals with disabilities.
- We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
- Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
- Security Advisory: Beware of Frauds
Benefits
- Define the product vision, strategy, and roadmap for Quince's CRM and Retention Technology, working closely with the Sr.
Company info
- to make really high quality essentials for really low prices, produced fairly and sustainably.
- We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups.
- Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
- Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do.
- Our unwavering commitment to excellence and company values guide our teams and actions:
- Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot.
- Innovation and transparency ensure value for both customers and partners.
- At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail.
- We are a destination for builders, innovators, and operators to come together and challenge the status quo.
- Our collective ambition is bold.
- We are creating an entirely new category and customer experience - one that democratizes luxury and provides high quality products at radically low prices.
- That mission demands a world-class team committed to excellence.
- If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
Equal opportunity
- If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form.
This listing is sourced directly from Quince's careers page and normalized into a canonical job model.