EOS
AV Operations Technician
New York, New York, United States
Sponsorship not specified$33k-$44kDetected 11 days ago
Stakeholder ManagementLogisticsCiscoCommunicationCollaborationProblem Solving
About the role
- This role involves the setup, maintenance, and troubleshooting of AV/VC systems across conference rooms, private offices, and event spaces.
- This is a hands-on role for a technician who thrives in a fast-paced, customer-facing environment.
- Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
Responsibilities
- The technician will provide expert-level support for meetings and events, proactively maintain equipment, and assist with design and asset management, and be responsible for managing support requests through the client's ticketing system.
- Set up, operate, and support AV and VC systems for meetings and events, ensuring seamless execution.
- Monitor live meetings, respond to escalations, and perform live troubleshooting to resolve technical issues.
- Operate and maintain AV systems, including Cisco Webex, Crestron OneBeyond, Extron NAV, PTZ controllers, and video mixers.
- Perform proactive maintenance activities including inspections, firmware/code updates, and routine system sweeps.
- Collaborate with customer teams to plan and schedule preventative maintenance activities.
- Support physical and virtual events with site setup, testing, event kick-off, live monitoring, teardown, and follow-up.
- Provide end-user training and event management support where needed.
- Manage incident and service tickets.
- Perform root cause analysis and escalate per defined procedures.
Requirements
- 3-5+ years of experience in AV support, with significant hands-on operation of enterprise AV systems.
Nice to have
- Cisco video conferencing hardware environments
- Cisco Webex conferencing platform
- Crestron control and camera systems
- Extron NAV AV over IP systems
- PTZ camera controllers, video mixers.
- Strong organizational and problem-solving skills in high-demand environments.
- Excellent communication and stakeholder management skills.
- Ability to lift, move, and set up AV hardware as needed.
Compensation
- The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary.
Company info
- EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
- We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
- EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
- Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
- We are seeking a highly capable and technically skilled AV Support Technician to join our team supporting a leading financial technology firm.
This listing is sourced directly from EOS's careers page and normalized into a canonical job model.