Playground Global

Onboarding Manager

NYC/Denver · Mid

Sponsorship not specifiedDetected 258 days ago

Project ManagementCRMOnboardingCustomer SuccessLeadershipCommunicationPublic SpeakingOrganizational Skills

About the role

As an Onboarding Manager, you'll be the first point of contact for new customers and play a pivotal role in setting them up for long-term success.
You'll work closely with newly signed childcare centers, guiding them through their first interactions with Playground's platform and ensuring a smooth, thoughtful transition from sale to sustained usage.

Lead Customer Onboarding: Serve as the main point of contact for new clients, managing onboarding from kickoff through go-live.
Train & Educate: Deliver live and virtual training sessions tailored to each customer's specific use case, ensuring they're confident using our platform.
Build Repeatable Systems: Help design and improve onboarding processes, making them scalable and efficient as our customer base grows.
Collaborate Cross-Functionally: Work with Product, Engineering, and Support to deliver timely solutions and feedback loops during onboarding.
Measure Success: Track KPIs such as time to launch, feature adoption, and customer satisfaction, and implement improvements based on insights.
Drive Engagement: Identify ways to increase early product adoption and encourage full feature utilization.
Proven ability to manage multiple onboarding projects simultaneously and keep things moving

2+ years of experience in onboarding, customer success, implementation, or project management at a SaaS company
Comfort presenting to clients in both 1:1 and group settings
Experience working in a startup or fast-paced environment
Familiarity with customer success and onboarding tools (CRM, project management software)
Experience onboarding mid-market clients

Salary for this position is $100,000, subject to standard withholdings and applicable taxes.
Actual compensation will depend on experience, location, and interview performance.
Competitive salary + equity

Develop Resources: Create documentation, playbooks, and self-serve materials to empower customers and reduce onboarding time.

This listing is sourced directly from Playground Global's careers page and normalized into a canonical job model.