The Home Depot

Installation Coordinator

HDIS SACRAMENTO - 3047

Sponsorship not specified$20k-$25kDetected 12 hours ago

Customer SupportLeadershipCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

Installation Coordinators are expected to be the main point of contact between the customer and The Home Depot for all job-related needs.
This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog.
On rare occasions there may be a need to move or lift light articles.

35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions.
Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues
25% Job Process Support - Communicates and coordinates with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquires and assists team with customer escalations and exceptions.
Manages intake of service tickets and schedules services with customer, as necessary
The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience.
Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions.
25% Job Process Support
Communicates and coordinates with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquires and assists team with customer escalations and exceptions.

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Strong organizational skills and attention to detail and ability to work in a fast paced environment
Computer skills with proficiency in Microsoft Office

Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative background
Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience:
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
Preferred Leadership Experience:

40% Operations - Facilitates efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers.
Installation Coordinators assist customers and Install Field teams.
Installation Coordinators are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections with customers, completing job movement tasks, and managing the services process in the branch.
Facilitates efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers.

This listing is sourced directly from The Home Depot's careers page and normalized into a canonical job model.