Asian Health Services

Intake & Outreach Manager (Registered Nurse)

San Leandro, CA

Sponsorship not specified$135k-$146kDetected 92 days ago

CRMEHR/EMRLeadershipCommunicationCollaboration

About the role

Coordinate intake team staffing, coverage, and workload balancing to ensure timely response to referrals and completion of enrollment milestones.
Receive, triage, and track referrals in collaboration with intake/enrollment staff; ensure referral completeness and prioritize based on acuity and program capacity.
Conduct or coordinate initial clinical screening (phone/in-person) to confirm appropriateness for PACE and identify immediate risks or care needs.

Supervise, coach, and develop Intake Coordinator(s) and related intake support staff (as applicable)
Establish and maintain standard work, training, and job aids for intake workflows; onboard new team members as the program scales.
Partner with PACE leadership to define intake staffing model and hiring needs over time.
Obtain and review relevant clinical records (hospital/SNF notes, medication lists, problem lists, recent labs/imaging as applicable) to support eligibility determination and IDT review.
Partner with eligibility/enrollment staff to support Medi-Cal/Medicare eligibility workflows and provide clinical clarification when needed.
Supervise, coach, and develop Intake Coordinator(s) and related intake support staff (as applicable); set clear expectations, provide feedback, and support professional growth.
Eligibility support & enrollment readiness
Maintain accurate, timely, and complete intake documentation in the EHR/CRM per internal policy and CMS/DHCS requirements.
Own intake pipeline visibility and performance reporting (e.g., referral volume, cycle time to screening, cycle time to IDT decision, conversion rate); identify trends and lead improvement actions.

1+ year of experience leading, training, or supervising staff (formal or informal).
Experience communicating with older adults and caregivers across diverse backgrounds
Proficiency with documentation systems (EHR/CRM) and strong organizational skills.
Current BLS certification (or ability to obtain within an established timeframe).
Valid driver's license and ability to travel for home visits (as required).
Languages: Ability to speak and/or write in Cantonese and/or Mandarin.
Comfort navigating ambiguity in a startup environment and improving processes

Experience with PACE, managed care, complex care management, or transitions of care.
Experience working in interdisciplinary teams.
Bilingual capacity relevant to AHS participant population
Note: 1.0 FTE equals 40 hours per week.

Imagine a center where our seniors can receive transformative health care that will allow them to age at home and in their communities.
At Asian Health Services, we recognize that so many of our elderly patients continue to struggle to get the care they need because of challenges that go beyond the walls of the clinic.
Based on the PACE model, SpringLight Health will offer coordinated medical care, transportation, meals, social activities, medication management, and caregiver support-all tailored to each individual's needs.
Coordinate scheduling and completion of required pre-enrollment assessments (e.g., nursing assessment, social work, PT/OT, nutrition, behavioral health as applicable) and ensure timely follow-up on outstanding items.
Support participant and caregiver understanding of the PACE model of care and what enrollment entails (services, center-based care, 24/7 coverage, PCP assignment, pharmacy, transportation, etc.).

This listing is sourced directly from Asian Health Services's careers page and normalized into a canonical job model.