GiveDirectly

US Program Associate

Cleveland, OH · Staff+

Sponsorship not specifiedDetected 40 days ago

AccessibilityProject ManagementNegotiationExcelCustomer SupportResearchLeadershipCommunicationProblem Solving

About the role

You will often be the project point person for community engagement and customer service.
Proactively identify areas for efficiency in projects and team management (e.g. streamlining customer service management)
This travel would require a car, driver's license, and insurance.

This position will primarily support Rx Kids, a universal, unconditional cash allowance program targeted at expectant parents and infants.
The program will launch in Cleveland, but as it expands, you may be expected to support additional Rx Kids communities.
Lead customer service, including directly supporting recipients via an email-based help desk and through phone support, with the potential to oversee additional customer service staff or contractors as the program scales
Case manage applicant/recipient concerns, adhering to GiveDirectly's safeguarding and protection policies
Meet periodically with recipients in person to build trust and to identify problems or areas for program or process improvements
Direct Program Support (40%)
Lead select operational processes, including conducting verification of applications directly and overseeing other verification staff as the program scalesSupport other field ops processes, including payments and follow-up surveys, and execution across various program stages
Support whole-team knowledge management and process documentation, refreshing protocol and process docs regularly
Become an expert in the various tech systems used to support project execution and excellence

If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to careers@givedirectly.org.

Fluency in English is required, proficiency in Spanish, Arabic, or Chinese is a plus
2+ years of work or volunteer experience in a role that required project management and people management/coordination
Exceptional communication, organizational, and time-management skills
Strong customer service instincts, including skilled problem solving, patience, and high emotional intelligence
Ability to quickly learn and become proficient in new technological platforms
Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.

At GiveDirectly, we strive to pay our employees generously and equitably.
We use an accredited third party salary aggregator to ensure that staff's total compensation package (base compensation + bonus) falls within the 75th percentile of similar roles, at similar organizations.
We also have a no negotiation policy to ensure we are paying staff equitably across roles.
The base salary for this role is $77,147 USD / annually.
Why work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

A robust health benefits plan (exact details will vary by country)
Unlimited PTO (that we encourage staff to take!)
Desk allowance and flexible work location
Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.

This role is expected to work closely with our program partners, including Michigan State University, First Year Cleveland, and local community partners.
Support a range of operational and project management duties to ensure GiveDirectly's U.S. projects are executed with excellence and in line with our values, particularly "recipients first"

This listing is sourced directly from GiveDirectly's careers page and normalized into a canonical job model.