Thumbtack

Thumbtack

Senior Program Manager, Vendor and Scaled Operations

Remote, Ontario · Senior

Sponsorship not specified$102k-$132kDetected 26 days ago
Project ManagementJiraProcurementPerformance ManagementLeadershipCommunicationRisk Modeling

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odds of building a lasting career here

45Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 12 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 80%

Of 10 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 506 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

11 transfer filings in the last year, covering 11 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • It is purpose-built for someone who can hold a commercial relationship, an operational system, and an executive narrative at the same time.
  • You'll also be the person leadership turns to for the make-versus-buy conversation.
  • This is a high-leverage, high-ambiguity role.

Responsibilities

  • Own Thumbtack's vendor and outsourcing strategy for Service Operations - sourcing decisions, make-versus-buy recommendations, capacity strategy across internal, vendor, and partner channels, and the case for expanding, consolidating, or exiting a partner.
  • Own the commercial relationship alongside Legal, Finance, and Procurement (SOWs, rate structures, SLA credits and remedies, renewals) and know which levers to pull when performance slips.
  • Design and optimize the governance model for vendor performance: SLA and scorecard architecture, QBR structure, decision rights, escalation paths, and remediation playbooks. Build durable frameworks, not one-off trackers.
  • Own a portfolio of programs.
  • Set the strategy, sequence the work, decide what does and doesn't get done, drive it to business-level outcomes, and establish the operating rhythms - cadences, decision logs, dependency tracking, escalation thresholds, change communication - that keep distributed, multi-party delivery predictable.
  • Build the measurement framework for the scaled delivery model: quality, SLA attainment, forecast accuracy, cost-to-serve, and the leading indicators that reveal a program is silently degrading before the lagging metrics do.
  • Align senior leaders and lead the change.
  • Bring executives across Service Operations, IT, Legal, Finance, Product, and Workforce Management to a decision on sourcing priorities and tradeoffs, translating tangled multi-party problems into a clear recommendation - then drive adoption through teams and partners who don't report to you, including the unglamorous follow-through that determines whether change sticks.
  • Identify and build AI and automation that reduces coordination overhead and improves oversight at scale, and coach other program managers while institutionalizing what works into playbooks and standards, so every future partnership starts from a higher floor.
  • A track record of building durable infrastructure.

Requirements

  • Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Nice to have

  • 8+ years in program or project management, including 3+ years owning vendor, BPO, or outsourced delivery relationships at scale.
  • Experience with multiple vendors, multiple sites, or a vendor transition is strongly preferred.
  • Proficiency in program management tooling (e.g., Jira, Linear, Coda, Smartsheet) and fluency across Agile and Waterfall approaches.
  • PMP, PgMP, or equivalent is nice-to-have.

Skills

  • THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.
  • Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements.

Compensation

  • For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $102,000 - $132,000

Company info

  • Our focus is on creating service experiences that are both efficient for our operations team while providing an excellent experience for our customers and pros.

Visa & Work Authorization

  • x, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or
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This listing is sourced directly from Thumbtack's careers page and normalized into a canonical job model.