Rakuten
Director, Internal Communications
San Mateo, California · Director
Sponsorship not specified$113k-$211kDetected 43 days ago
Content MarketingStrategic CommunicationsLeadershipCommunicationCollaborationPlain Language
About the role
- Rakuten Rewards is in a period of transformation.
- This Director shapes how the company communicates to our employees through it, making strategy legible at every level and giving employees a clear line between their work and the company's direction.
- You'll work closely with Rewards leadership.
Responsibilities
- Build and execute a communications strategy that assures employees know the company's direction and can connect their own work to it.
- Develop "what this means for you" framing for major announcements and strategic updates.
- Partner with HR to ensure programs such as onboarding, career development, and role-change communications consistently tie individual work to company priorities.
- Build listening mechanisms (pulse surveys, channel analytics, manager feedback loops) to measure where communications are landing and identify gaps.
Requirements
- 7-12 years in internal or employee communications
- experience advising senior leaders required.
- A track record of improving employee understanding or engagement.
- Demonstrated ability to navigate complex organizational dynamics, balancing the varying needs of cross-functional teams in areas such as Product, Marketing, Technology, and Human Resources.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- You can counsel senior leaders and push back when it's warranted.
- To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exceptional writer, especially in plain language that makes strategy feel relevant to the person reading it.
- Business fluent. Enough understanding of the business to translate operating context into clear employee narratives without being hand-held. Consumer tech, ad tech, and e-commerce backgrounds preferred.
- Operationally disciplined. This role runs programs. You build repeatable systems for recurring programs, keep tight calendars, and follow through.
- Comfortable with data. You learn from survey results and channel metrics to adjust your approach.
- Strong executive presence. You can counsel senior leaders and push back when it's warranted.
- Tech literate. You use available tools to work faster and smarter, and can help employees navigate AI adoption with clarity and confidence.
- Able to earn trust across a complex organization without formal authority.
- Measures of success
- Employee engagement and understanding of company strategy (survey-measured, year-over-year)
Nice to have
- Global or multinational experience a plus.
- Business fluent.
- Enough understanding of the business to translate operating context into clear employee narratives without being hand-held.
- Consumer tech, ad tech, and e-commerce backgrounds preferred.
Compensation
- At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below.
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This listing is sourced directly from Rakuten's careers page and normalized into a canonical job model.