Enova

NetCredit Application Support Representative (Remote)

Chicago, IL · Full-time

Work authorization requiredDetected 21 days ago

Machine LearningExcelCustomer SupportCommunicationCollaborationAdaptability

About the role

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria.
Following the completion of training, your role will involve managing a high volume of inbound calls.

Maintain meticulous and up-to-date customer account records with accurate information.
Deliver exceptional customer service through clear, professional, and effective verbal and written communication.
As an Application Support Representative, you will participate in an in-depth 3-week training program to specialize in a specific brand.
This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks-in order to create accessible credit for millions.

Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.

Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.

The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
401(k) matching plus a roth option (U.S. Based employees only)
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)

Health, dental, and vision insurance including mental health benefits
PTO & paid holidays off
Paid parental leave
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform.

You will interact with prospective customers to guide them through the loan application process, with the primary goal of converting these prospects into successful sales.
Proactively follow up with customers to encourage the completion of loan applications as necessary.

However, we are not able to sponsor visas or take over sponsorship at this time.

This listing is sourced directly from Enova's careers page and normalized into a canonical job model.