toolbx

toolbx

Account Manager (Remote Canada)

Toronto, Ontario, Canada

Sponsorship not specified$70k-$80kDetected 16 days ago
ExcelCustomer SuccessAR/VRCommunicationAdaptability

About the role

  • You excel at uncovering dealer needs, persuading them to take action, and helping them find solutions that will enable them to grow.
  • This role directly impacts dealer and customer satisfaction, adoption, retention, and the overall success of TOOLBX.
  • You will work closely with our Engineering, Onboarding, Product and Sales Teams.

Responsibilities

  • Drive user engagement by identifying opportunities to help dealers adopt digital order management
  • Liaise with cross-functional teams (Engineers, Onboarding, Product, Sales) to build relationships, troubleshoot and advocate for dealers' needs
  • Work closely with the Implementation Manager to get dealers ready for launch and manage the post-onboarding journey to drive dealer success
  • Be the voice of the dealer to drive product / business related changes
  • Drive engagement by showcasing newly released product features in-person or online
  • Build and maintain strong, long-lasting client relationships.

Requirements

  • Proven experience (2+ years) as an Account Manager, Customer Success Manager, or similar role, preferably within the technology or software industry.
  • Ability to navigate and thrive in a fast-paced, dynamic startup environment, demonstrating adaptability, initiative, and a solution-oriented mindset.
  • If you are a detail-oriented, results-driven professional with a passion for driving successful integration projects, we would love to hear from you.
  • To apply, please submit your resume outlining your relevant experience and why you are interested in this role.
  • Periodically travel to our dealers for in-person meetings and tradeshows as required to proactively and reactively to nurture the relationships built, drive engagement and obtain feedback.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with both technical and non-technical stakeholders.
  • Strong oral and written communication skills
  • Customer-service oriented
  • Experience working in remote or distributed teams is desirable.
  • Join our talented team at TOOLBX and contribute to transforming the construction industry through seamless integrations. If you are a detail-oriented, results-driven professional with a passion for driving successful integration projects, we would love to hear from you.
  • The Company may use automated or artificial intelligence-based tools to support certain aspects of the recruitment and hiring process, such as resume screening or application review, in accordance with applicable law.
  • Note: Only selected candidates will be contacted for an interview. TOOLBX is an equal opportunity employer committed to diversity and inclusion in the workplace.

Compensation

  • This posting represents an existing vacancy within the Company.
  • TOOLBX is a leading digital experience platform for lumber and building materials suppliers.
  • We provide e-commerce, customer portal, and AR management solutions that streamline payments, simplify AR, grow online sales, and improve the customer experience for independent suppliers.
  • As part of our customer success approach, we place significant focus on fostering enduring relationships with our customers, that's why we're looking for a talented Account Manager to join our team.
  • Position Summary:
  • As an Account Manager, you will manage existing clients and build new relationships with the base of dealers who use TOOLBX every day to manage their business.

Benefits

  • Develop scalable learning modules centered around tools available to dealers and for new product releases

Company info

  • TOOLBX is a leading digital experience platform for lumber and building materials suppliers.
  • We provide e-commerce, customer portal, and AR management solutions that streamline payments, simplify AR, grow online sales, and improve the customer experience for independent suppliers.
  • As part of our customer success approach, we place significant focus on fostering enduring relationships with our customers, that's why we're looking for a talented Account Manager to join our team.

Equal opportunity

  • Only selected candidates will be contacted for an interview.
  • TOOLBX is an equal opportunity employer committed to diversity and inclusion in the workplace.
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