C5MI Insight

Senior SAP EWM Support Consultant

Remote - United States · Senior

Sponsorship not specifiedDetected 6 days ago

SAPSupply ChainLeadershipMentoring

About the role

Troubleshoot and diagnose root causes of system errors and coordinate resolution with the relevant teams.
Tracks system performance to identify bottlenecks and areas for improvement.
Educates others in the workflow, business processes, and reporting metrics enabled by EWM and conducts training sessions for end-users and client pers

Leads hypercare initiatives in the initial weeks following SAP EWM implementations.
Monitors and reports on system issues, quickly addressing any failures or user-reported concerns and serving as the escalation point for complex support issues.
Provides technical leadership, coaching, and mentorship to SAP EWM Support Consultants I and II, with a focus on bringing out the best in team members by guiding them through goals and obstacles.
Manages a high volume of support tickets, ensuring timely responses and effective issue resolution.
Collaborates with clients and business stakeholders to resolve tickets.
Documents support processes, system configurations, troubleshooting procedures, re solutions, and best practices for knowledge sharing and future reference.
We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure.

We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.

This listing is sourced directly from C5MI Insight's careers page and normalized into a canonical job model.