OpenLoop Health
Staff Product Manager - Products & Services
United States - Remote · Staff+
Sponsorship not specifiedDetected 21 hours ago
Machine LearningProduct ManagementProduct StrategyCRMOnboarding
About the role
- As a Staff Product Manager at OpenLoop Health, you will operate as a senior individual contributor with broad strategic influence across the Product & Services organization.
- This role sits at the center of our Patient CRM and Patient 360 teams, the context engine for OpenLoop's existing patient base.
- As Launchpad accelerates new customer onboarding, Patient CRM is the product surface that ensures those patients stay engaged, supported, and progressing through their care journey.
Responsibilities
- Define and drive product strategy for Patient CRM and Patient 360 the context and engagement layer for OpenLoop's existing patient base
- Build the data and context foundation that powers AI-first features: follow-up prioritization, winback campaigns, proactive support workflows, and care-journey recommendations
- Partner closely with Engineering, Design, and Clinical Operations to ship platform capabilities that scale across OpenLoop's B2B client base
- Develop and manage a roadmap that balances near-term patient retention outcomes with the long-term investment in patient context and data quality that AI capabilities depend on
- Proven experience building on data-rich product surfaces - CRM, engagement platforms, support workflows, or similar
- Demonstrated experience integrating or building AI/ML-powered features grounded in structured product context or user history
- Strong experience building, communicating, and managing product roadmaps across cross-functional teams
Requirements
- 7+ years of product management experience, with demonstrated ownership of patient-facing, consumer-facing, or CRM-adjacent products
- Demonstrated ability to navigate ambiguity and make sound prioritization decisions in a fast-moving environment
Nice to have
- Familiarity with virtual care, telehealth platforms, or patient-facing care delivery workflows
- Experience with patient retention, care-gap closure, or support workflow automation
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Life Insurance, Pet insurance, and more
- Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere.
- Experience in healthcare, health tech, digital pharmacy, or other regulated industries
Company info
- OpenLoop was co-founded by CEO, Dr.
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This listing is sourced directly from OpenLoop Health's careers page and normalized into a canonical job model.