Richard Fleischman & Associates, Inc.
Client Relationship Manager
New York, New York
Sponsorship not specifiedDetected 14 days ago
Project ManagementAccount ManagementAccountingExcelCommunicationPublic SpeakingMicrosoft Office
About the role
- Our ideal candidate will be a strategic, execution-oriented Client Relationship Manager with experience in a Technical Account Managerial role with a focus in Information Technology. In addition to staying abreast of industry trends, RFA's competition and best practices, they will help build and manage existing accounts by striving to understand clients'
- overall business requirements and technology needs.
Responsibilities
- effectively communicate to RFA design team to develop solution-based roadmaps addressing client needs.
- Develop client-specific strategies to identify and address client's needs, while staying abreast of new opportunities to align client's future requirements with RFA's product set.
- Plan and lead presentations, effectively demonstrating RFA's ability to provide value-added solutions-based strategies
- Collaborate across departmental lines to promote outstanding client service.
- Maintain client database entering all relevant information on a daily basis including new sales opportunities
- maintain competitor profiles.
- Gain a clear understanding of clients' overall business and IT strategies; effectively communicate to RFA design team to develop solution-based roadmaps addressing client needs.
- Plan and lead presentations, effectively demonstrating RFA's ability to provide value-added solutions-based strategies; clearly articulate RFA's ability to resolve client issues; demonstrate positive ROI of investment/s when necessary.
- Maintain client database entering all relevant information on a daily basis including new sales opportunities; maintain competitor profiles.
- In addition to staying abreast of industry trends, RFA's competition and best practices, they will help build and manage existing accounts by striving to understand clients' overall business requirements and technology needs.
Requirements
- Account Management/Client Development experience in a consultative, solution-based environment.
- Must have project management experience including cost management and basic accounting calculations.
- Solid understanding of Technology required (cloud, storage, infrastructure, and desktop).
- High degree of proficiency with Microsoft Office software (Excel, MS Word, PowerPoint)
- Bachelor's degree or equivalent level of experience
- Liaison with all relevant business units to secure resources required to complete task/s on time and on budget
- Our ideal candidate will be a strategic, execution-oriented Client Relationship Manager with experience in a Technical Account Managerial role with a focus in Information Technology.
- Able to review and track new opportunities for the organization.
- Excellent active listening skills and able to ask relevant questions in order to gather, document and communicate effectively with clients and internal project stakeholders.
- Able to work on simultaneous projects (multitask) and completing tasks in a timely manner with minimal supervision.
- Strong business, organizational, and verbal and written communication skills.
- Able to communicate with technical and non-technical professionals including VP and C-Level professionals in a clear and concise manner.
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