Cat
Customer Accounts Specialist
Nashville, Tennessee · Part-time
No sponsorship$74k-$119kDetected 8 hours ago
NegotiationOutbound SalesCustomer SupportCommunicationCritical ThinkingPublic Speaking
About the role
- Career Area: Job Description: Your Work Shapes the World at Caterpillar Inc.
- Your Work Shapes the World at Caterpillar Inc.
- When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
Responsibilities
- Documents customer complaints in a timely manner.
- Develops and uses checklists to ensure that information goes out error-free.
Requirements
- Knowledge of customer service concepts and techniques
- ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- ability to complete tasks with high levels of precision.
- Knowledge of managing conflicts
- ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
- Knowledge of the decision-making process and associated tools and techniques
- ability to accurately analyze situations and reach productive decisions based on informed judgment.
- ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Knowledge of successful negotiation concepts and techniques
- ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Skills
- Accurately gauges the impact and cost of errors, omissions, and oversights.
- Utilizes specific approaches and tools for checking and cross-checking outputs.
- Processes limited amounts of detailed information with good accuracy.
- Learns from mistakes and applies lessons learned.
- Identifies and maximizes areas of agreement in order to mitigate tensions.
- Uses a specific methodology for conflict resolution.
- Facilitates reconciliation rather than divisiveness among individuals.
- Under guidance, appropriately confronts others to get issues out in the open.
- Uses active listening skills and probing techniques to understand cause of a conflict.
Compensation
- $ 74,124.00 - $118,608.00
- Please note that salary is only one component of total compensation at Caterpillar.
- Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience.
- Summary Pay Range:
Benefits
- This is a summary of the benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.) *
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Voluntary Benefits and Employee Discounts*
- Incentive bonus*
- Disability benefits
Company info
- Provides a quality of service that customers describe as excellent.
- Resolves common customer problems.
- Responds to unexpected customer requests with a sense of urgency and positive action.
- Provides direct service to internal or external customers.
- Explains current workflow processes for marketing to existing customers.
- Describes key metrics used to evaluate efficiency and effectiveness of outbound processing.
- Identifies the primary outbound customer contact channels.
- Describes primary reasons for initiating contact with existing or prospective customers.
- Placing routine calls to customers as first point of contact to obtain payment for goods or services.
Equal opportunity
- Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.
Visa & Work Authorization
- Visa Sponsorship is not available for this position.
This listing is sourced directly from Cat's careers page and normalized into a canonical job model.